DataCentreNews UK - Specialist news for cloud & data centre decision-makers

Chatbots stories - Page 32

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Exclusive interview: Simona Turin on Air New Zealand's digital transformation
Fri, 9th Jun 2017
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uc
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digital transformation
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hyperscale
I’m still trying to figure out what is stopping girls from reaching technology because I love technology, it’s a creative process.
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Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
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Optimizing interconnection for hybrid apps is the key to greater customer experience
Wed, 24th May 2017
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crm
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uc
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datacentre infrastructure
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
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Virtual digital assistants to overtake world population by 2021
Tue, 23rd May 2017
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uc
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martech
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ai
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.
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ServiceNow invests and acquires to make headway in automation
Fri, 19th May 2017
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uc
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martech
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ai
ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.
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Math trail sets Waikato on learning journey with bot buddy
Tue, 16th May 2017
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uc
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martech
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ai agents
New educational trail enables people to recognise and be intrigued by the mathematics all around them. Opening their eyes to maths and its usefulness.
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Students can tell Wagbot about their problems at school
Tue, 16th May 2017
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uc
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martech
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ai agents
A new chatbot, Wagbot, has been launched to help students and parents in New Zealand with school problems. The bot uses AI to learn and provide advice.
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Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
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The importance of integration in enterprise applications
Tue, 9th May 2017
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uc
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digital transformation
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martech
Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.
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EXCLUSIVE: Trends in the UC industry and how resellers can capitalise on them
Mon, 8th May 2017
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uc
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martech
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ai
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
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Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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robots
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uc
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digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
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Talend: The reality of the artificial intelligence revolution
Wed, 26th Apr 2017
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uc
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robots
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martech
Talend's Jason Bissell demystifies AI, citing its growth in Asia and promising advancements in both daily life and scientific discovery.
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The biggest tech & digital trends we're getting excited about this year
Mon, 20th Feb 2017
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uc
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data analytics
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martech
We’re at a huge moment in time for the digital and technology world. With new ideas testing the boundaries, we’re entering an exciting new phase.
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IBM Watson has a new job: Cognitive cybersecurity expert
Wed, 15th Feb 2017
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uc
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martech
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cybersecurity
Watson has spent the past year training in cybersecurity language from more than one million security documents, and is now being integrated into SOC.
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Air NZ makes moves in AI technology with its very own chatbot
Wed, 8th Feb 2017
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uc
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cx
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martech
Air New Zealand introduces chatbot, Oscar, to provide personalised assistance and move away from traditional FAQ sections.
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The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
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uc
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martech
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ai agents
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
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Xero debuts new partner program & chatbot powered advisory directory
Tue, 6th Dec 2016
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uc
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fintech
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martech
Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.
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Will 2017 be the year of internet comms and phone number security?
Tue, 6th Dec 2016
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uc
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martech
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cybersecurity
Enterprise communications are about to get bigger, broader and better in 2017 as the continuous drive towards innovation kicks up a notch.
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Civilisation infrastructure IT’s most important accomplishment, says Gartner
Wed, 19th Oct 2016
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uc
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martech
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ai
Gartner hails 'civilisation infrastructure' as IT's pinnacle, poised to transform society's fabric and business ecosystems in the next decade.
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Are chatbots just a fad? One app developer shares his thoughts
Mon, 10th Oct 2016
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uc
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martech
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ai
Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.