Managed Service Provider (MSP) stories

Canon strengthens its position in IDC's high-speed inkjet rankings, with its own printhead technology, service network and market data praised.

NetAlly rolls out handheld LinkRunner AT 1500 to give frontline technicians faster checks of cables, switches and 90W PoE.

Hammer unveils AI Works for UK channel partners, adding a laboratory, portal and specialist support to tackle skills gaps and deployment hurdles.

Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.

Vultr joins NVIDIA's Exemplar Cloud programme after Blackwell benchmark tests on a 512-node cluster across 11 AI training models.

Manchester IT support firm Apex Computing lands a third Microsoft Solutions Partner designation after securing recognition for Microsoft Security.

AvePoint and Omdia find governance and compliance are stalling AI adoption for MSP customers, as demand outpaces providers' readiness.

Persistent and Databricks launch Merchant Risk Management and Fraud Detection solution for banks and payment providers facing rising digital payment fraud.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.

Governance and compliance are stalling MSP AI rollouts, with AvePoint and Omdia finding operational strain is widening the gap between investment and delivery.

Harmonic pitches AI-driven fibre operations and open customer device choice as European broadband groups seek lower rollout costs.

Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.

Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.

Logicalis study finds 89% of Chief Information Officers are learning AI as they go, with skills gaps, data issues and compliance concerns slowing roll-outs.

Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.

Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.

Nutanix unveils bare-metal Kubernetes support and widens Agentic AI plans to help neocloud providers offer managed GPU services.

Nutanix rolls out multitenant cloud tools, partner verification and migration pricing to lure service providers leaving VMware.

Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.

Acronis rolls out globally available managed detection and response for MSPs, bundling 24/7 monitoring, incident response and recovery tools.