Customer Support stories - Page 3

Parcel delivery tracking map on laptop faster booking office scene

Parcelhero launches live tracking & faster booking

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digital transformation

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rpa

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supply chain

Parcelhero unveils AI-powered live parcel tracking and a faster booking interface in the first phase of its major platform overhaul.

Infobip report marks shift to omnichannel AI messaging

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uc

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digital transformation

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cx

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Secure eu cloud data center illustration blue white minimal

Deskpro launches on AWS European Sovereign Cloud in EU

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saas

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data protection

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private cloud

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

Qualtrics boosts CX suite with new AI & automation tools

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uc

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data analytics

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digital transformation

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

Modern us contact center ai dashboard data streams customer support

Qualtrics unveils AI tools to fix customer issues fast

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uc

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data analytics

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digital transformation

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

Enterprise ai operations control room curved screens collaboration

Hexaware unveils Agentverse AI platform for enterprises

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uc

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manufacturing

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digital transformation

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

Modern corporate it control room ai agents enterprise automation

OutSystems named G2 Leader for enterprise AI agents

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data protection

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digital transformation

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cx

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

Co-op extends VoCoVo headset rollout to 2,300 stores

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cx

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martech

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hcm

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

Modern berlin fintech glass office with tv tower and data reflections

YouLend opens Berlin hub to drive EU embedded finance

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fintech

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martech

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commerce systems

YouLend opens a Berlin hub as its fastest-growing market powers EU expansion, after reporting FY24/25 revenue of EUR €230 million.

Hybrid cloud data center ai pipelines glowing brain illustration

VAST Data unveils Foundation Stacks for NVIDIA AI OS

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hybrid cloud

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aiops

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open source

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

Ai robotic hand guiding online shopping on laptop desk scene

OpenAI drops ChatGPT checkout to pursue agent vision

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martech

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

AI investment surges as firms lag on omnichannel CX

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uc

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digital transformation

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cx

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

Customer voice glowing sphere ai data nodes quadrant blue purple

Qualtrics named Leader in 2026 Gartner VoC Quadrant

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uc

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digital transformation

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cloud security

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

SonicWall revamps partner programme & appoints CRO

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firewalls

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network security

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partner programmes

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

Sinch unveils Voice Relay to power AI-driven calls

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uc

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digital transformation

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cx

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

Ai customer service automation puzzle buildings tech acquisition

Zendesk to acquire Forethought in agentic AI expansion

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digital transformation

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cx

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martech

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Gamma urges diagnosis-led rethink of customer experience

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edutech

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uc

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cx

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

AI ambition outpaces readiness for smaller businesses

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data protection

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manufacturing

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data analytics

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

Modern sales workspace ai lead funnels dashboards data flow

Zapier data shows AI is now infrastructure for leads

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crm

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digital transformation

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cx

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

Ai automation merging us uk glass office buildings collaboration

Zendesk to buy Forethought in agentic AI expansion drive

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uc

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digital transformation

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cx

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.