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United Kingdom

Customer Support Stories - Page 2

UK Stories

Customer Support stories

Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month
Trimble launches Arc Agent to automate logistics workflows
Software-as-a-Service

Trimble launches Arc Agent to automate logistics workflows

Logistics back offices could cut time spent on emails and spreadsheets as the tool targets the manual tasks 70% of firms flag as a pain point.

By Joseph Gabriel Lagonsin • 4 min read • This month
Robinhood launches crypto trading for UK customers
Fintech

Robinhood launches crypto trading for UK customers

British users can now trade more than 50 digital assets in one app, though the service comes with forex fees and limited protection.

By Karen Joy Bacudo • 3 min read • This month

Global Stories

Customer Support stories

How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • This month
eScan rewards top channel partners with Thailand trip
Endpoint Protection

eScan rewards top channel partners with Thailand trip

The trip aims to keep resellers aligned as cyber security demand shifts and vendors rely on local partners for sales and support.

By Joseph Gabriel Lagonsin • 4 min read • This month
Google Cloud launches device platform for app testing
Software-as-a-Service

Google Cloud launches device platform for app testing

The pay-per-minute service could cut testing costs for teams that need to check apps across many handset types and screen sizes.

By Sean Mitchell • 4 min read • This month
Advantai names COO & CTO to bolster mobile push
Digital Transformation

Advantai names COO & CTO to bolster mobile push

The hires bolster Advantai's push across Australia and New Zealand as demand rises for firms helping brands launch mobile services.

By Joseph Gabriel Lagonsin • 4 min read • This month
OpenAI launches Premium seats for ChatGPT Business
Software-as-a-Service

OpenAI launches Premium seats for ChatGPT Business

Businesses with heavy ChatGPT users can now avoid splitting teams across plans as OpenAI adds a higher-usage tier in one workspace.

By Mark Tarre • 3 min read • This month
Rinnai Australia cuts service times with Oracle AI
Manufacturing

Rinnai Australia cuts service times with Oracle AI

Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.

By Joseph Gabriel Lagonsin • 3 min read • This month
KIBO launches AI interface for commerce & order management
Software-as-a-Service

KIBO launches AI interface for commerce & order management

Customers can now use a single interface to query live commerce and order data, with model choice designed to reduce dependence on one AI provider.

By Joseph Gabriel Lagonsin • 4 min read • This month
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month
Tencent Cloud named Omdia gaming cloud leader again
Gaming

Tencent Cloud named Omdia gaming cloud leader again

Developers are turning to AI tools and outsourced infrastructure as cloud providers battle for a bigger share of the global games market.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Customer Support stories

Telus pledges $2 million for British Columbia wildfires
Network Infrastructure

Telus pledges $2 million for British Columbia wildfires

Evacuees in British Columbia will get data top-ups and bill credits as TELUS puts GBP £1.1 million into wildfire relief and network support.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Xero cuts phone bill by USD $500,000 after Dialpad switch
Software-as-a-Service

Xero cuts phone bill by USD $500,000 after Dialpad switch

Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.

By Karen Joy Bacudo • 3 min read • This month
Vardan.ai wins MongoDB challenge for Silicon Valley
Software-as-a-Service

Vardan.ai wins MongoDB challenge for Silicon Valley

The win gives the Jaipur startup a sponsored San Francisco trip and USD $50,000 in Atlas credits to scale its AI workforce platform.

By Sofiah Nichole Salivio • 3 min read • This month
Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month
Pinecone launches Nexus knowledge engine for AI agents
Software-as-a-Service

Pinecone launches Nexus knowledge engine for AI agents

It promises lower token costs, faster responses and tighter control of sensitive data as firms push agents into production.

By Mark Tarre • 4 min read • This month