Customer retention stories - Page 2
Trustifi adds AI video training for MSP phishing drills
This month
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data protection
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ransomware
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mfa
Trustifi rolls out AI-powered training videos for managed service providers, turning real phishing emails into branded simulations inside one dashboard.
Quickfire Digital named Shopify Platinum partner in Norwich
This month
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digital transformation
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cx
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martech
Norwich agency Quickfire Digital lands Shopify's top partner tier, joining a small UK elite and gaining closer access to platform support.
Backbase, Ninth Wave unlock ERP banking connections
This month
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dr
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digital transformation
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fintech
Backbase and Ninth Wave have teamed up to let banks plug corporate clients' ERP and accounting systems straight into account data and payments.
Atis app launch adds loyalty and direct ordering channel
This month
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digital transformation
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cx
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martech
atis to launch first customer app in May as London salad chain boosts digital ordering, loyalty rewards and direct customer data control.
Nearly 18% of marketing emails miss inboxes, study finds
This month
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cx
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martech
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partner programmes
APAC marketers urged to tighten email deliverability as Sinch Mailgun study says weaker inbox placement is draining returns despite heavier AI adoption.
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
This month
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saas
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devops
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cx
Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.
LoyaltyLion returns with Loyalty Connect retention event
This month
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cx
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martech
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omnichannel
LoyaltyLion brings back its Loyalty Connect virtual series, with more than 20 speakers set to unpack retention tactics as acquisition costs climb.
CloudClevr revives acquisition strategy after integration
This month
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cx
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martech
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partner programmes
CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.
Dig appoints Ideal World Co-founder Paul Wright to board
This month
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fintech
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cx
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martech
Dig adds Ideal World Co-founder Paul Wright to its board as the savings platform pushes into consumer tech and digital shopping.
Migration strain exposes partner capacity challenges
This month
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crm
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uc
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devops
Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.
Pivoting marketing strategy in the face of a recession
This month
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cx
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martech
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partner programmes
Fractional Chief Marketing Officers say brands must ditch blanket discounting, sharpen value messages and tailor offers as households split into two wallets.
Nearly 18% of business emails fail to reach inboxes
This month
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saas
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cx
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martech
Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.
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Rackspace appoints two senior leaders for private cloud
This month
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storage
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data protection
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private cloud
Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.
Nutanix targets VMware escapees with multitenant cloud push
This month
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virtualisation
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private cloud
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hybrid cloud
Nutanix rolls out multitenant cloud tools, partner verification and migration pricing to lure service providers leaving VMware.
Paytronix loyalty report spotlights early retention gap
This month
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cx
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martech
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partner programmes
Paytronix report finds restaurant loyalty schemes must win repeat visits within 90 days, as active rates split sharply across nine concepts.
Gainsight adds MCP support for AI retention workflows
This month
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crm
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data protection
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digital transformation
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
Alteryx appoints Julie Irish as Chief Information Officer
This month
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data analytics
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digital transformation
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cx
Alteryx hires Julie Irish from Couchbase to drive global IT, data governance and AI adoption as the software group accelerates digital transformation.
UK firms back bank-led recurring payments over cards
This month
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fintech
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cx
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martech
UK businesses back bank-led recurring payments as GoCardless says cards and admin costs are draining revenue and delaying collections.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Poor product information fuels returns & lost sales
Last month
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cx
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martech
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commerce systems
Poor product information is pushing up retail returns and turning shoppers away, with Akeneo research saying clearer data could protect margins and loyalty.