Customer retention stories
Parloa study finds big firms make customer contact hard
Today
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uc
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digital transformation
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cx
Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.
Pinewood lifts revenue as US dealership testing starts
Yesterday
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saas
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data analytics
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digital transformation
Pinewood boosts annual revenue and EBITDA as testing begins at Lithia's US dealerships, with cash rising and medium-term growth targets intact.
Telcos reshape music streaming for local audiences
2 days ago
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cx
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martech
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digital entertainment
Telcos are turning music streaming into localised services for niche audiences, from Greenlandic heritage platforms to kid-safe apps and MENA billing deals.
Revolut launches AI assistant as banks shift to chat
3 days ago
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data protection
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digital transformation
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fintech
Revolut has launched an in-app AI assistant as banks and fintechs race to replace menu-driven apps with chat-based tools for everyday money tasks.
Blackhawk launches digital wallet for unified stored value
Last week
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crypto
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fintech
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cx
Blackhawk Network has unveiled a Digital Wallet API that lets brands pool gift cards, refunds, loyalty rewards and promo credit into one spendable balance.
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Last week
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crm
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uc
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data analytics
Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.
Redsquid buys Partnership Education in biggest deal
Last week
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cx
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martech
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partner programmes
Redsquid expands its education technology push with Partnership Education takeover, adding nearly 80 staff and GBP £8 million in revenue.
Strategy and innovation: Key takeaways from Gamma's regional forums
Last week
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uc
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digital transformation
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cx
Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.
Trustifi adds AI video training for MSP phishing drills
Last week
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data protection
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ransomware
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mfa
Trustifi rolls out AI-powered training videos for managed service providers, turning real phishing emails into branded simulations inside one dashboard.
Quickfire Digital named Shopify Platinum partner in Norwich
Last week
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digital transformation
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cx
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martech
Norwich agency Quickfire Digital lands Shopify's top partner tier, joining a small UK elite and gaining closer access to platform support.
Backbase, Ninth Wave unlock ERP banking connections
Last week
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dr
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digital transformation
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fintech
Backbase and Ninth Wave have teamed up to let banks plug corporate clients' ERP and accounting systems straight into account data and payments.
Atis app launch adds loyalty and direct ordering channel
Last week
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digital transformation
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cx
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martech
atis to launch first customer app in May as London salad chain boosts digital ordering, loyalty rewards and direct customer data control.
Nearly 18% of marketing emails miss inboxes, study finds
Last week
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cx
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martech
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partner programmes
APAC marketers urged to tighten email deliverability as Sinch Mailgun study says weaker inbox placement is draining returns despite heavier AI adoption.
Webtrends Optimize appoints Samantha Bessant as Customer Success Director
Last week
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saas
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devops
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cx
Webtrends Optimize taps Samantha Bessant to lead customer success as British software firm scales client operations after record growth.
LoyaltyLion returns with Loyalty Connect retention event
Last week
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cx
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martech
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omnichannel
LoyaltyLion brings back its Loyalty Connect virtual series, with more than 20 speakers set to unpack retention tactics as acquisition costs climb.
CloudClevr revives acquisition strategy after integration
Last week
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cx
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martech
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partner programmes
CloudClevr eyes fresh UK deals after completing integration, as strengthened recurring revenue and a new leadership push set up FY27 expansion.
Dig appoints Ideal World Co-founder Paul Wright to board
This month
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fintech
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cx
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martech
Dig adds Ideal World Co-founder Paul Wright to its board as the savings platform pushes into consumer tech and digital shopping.
Migration strain exposes partner capacity challenges
This month
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crm
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uc
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devops
Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.
Pivoting marketing strategy in the face of a recession
This month
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cx
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martech
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partner programmes
Fractional Chief Marketing Officers say brands must ditch blanket discounting, sharpen value messages and tailor offers as households split into two wallets.
Nearly 18% of business emails fail to reach inboxes
This month
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saas
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cx
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martech
Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.