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Customer retention Stories

UK Stories

Customer retention stories

YouLend & Dojo hit GBP £2 billion SME funding mark
Fintech

YouLend & Dojo hit GBP £2 billion SME funding mark

More than 30,000 UK merchants have tapped the scheme as small firms struggle with cash flow and a funding gap estimated at GBP £1.6 billion to GBP £4.1 billion.

By Karen Joy Bacudo • 4 min read • Last week
JD Sports sees multi-million-pound loyalty sales lift
Customer Relationship Management

JD Sports sees multi-million-pound loyalty sales lift

A trial of tailored offers found relevance drove spend more than bigger discounts, pointing to a multi-million-pound sales opportunity at JD Sports.

By Sofiah Nichole Salivio • 4 min read • This month

Global Stories

Customer retention stories

Business AI spending rises 406% at Revolut Business
Software-as-a-Service

Business AI spending rises 406% at Revolut Business

Companies are treating AI like a recurring operating cost, with monthly business spending up 406% and average outlay far above retail users.

By Karen Joy Bacudo • 4 min read • Today
Databricks AI helping telcos prevent churn, predict fraud
Digital Transformation

Databricks AI helping telcos prevent churn, predict fraud

By linking customer, network and operational data, telcos can spot churn and fraud sooner, while also speeding service and support decisions.

By David Shilovsky • 6 min read • Yesterday
AI loyalty shift threatens retailers' direct customer ties
Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last week
Qualtrics unveils XM Data and AI Platform for 2027
Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last week
Microsoft dramatically cut their distributors
Customer Relationship Management

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • This month
Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • This month
Airties launches Aura AI engine for telecoms support
Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • This month

Stories from Other Regions

Customer retention stories

Mobinet deploys Plume platform for Mongolian broadband
Network Security

Mobinet deploys Plume platform for Mongolian broadband

Mongolian subscribers will get managed WiFi, security tools and parental controls free as Mobinet broadens its broadband offer beyond speed alone.

By Raphael Veloso • 4 min read • Yesterday
Loyalty programmes reshape Australian travel choices
Data Analytics

Loyalty programmes reshape Australian travel choices

Loyalty schemes are winning a bigger share of Australian travel spending as airlines, hotels and car hire firms push more personalised offers.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
CSI launches commercial banking suite for community banks
Fintech

CSI launches commercial banking suite for community banks

Smaller lenders risk losing commercial deposits as the new suite adds payments, cards and treasury tools to serve complex business clients.

By Karen Joy Bacudo • 4 min read • Last week
Hyperlayer launches US banking platform for multi-core banks
Software-as-a-Service

Hyperlayer launches US banking platform for multi-core banks

Banks struggling with ageing core systems may now get faster product launches, as Hyperlayer brings its middle-layer platform to the United States.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Digital banking now drives customer loyalty, study finds
Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • This month
Australian firms lose customers to skilled role gaps
Digital Transformation

Australian firms lose customers to skilled role gaps

Customer service and revenue are taking a hit as Australian employers struggle to fill critical roles, a survey finds.

By Sean Mitchell • 5 min read • This month
Compare Club hires tech chiefs for AI-led platform
Data Analytics

Compare Club hires tech chiefs for AI-led platform

The move aims to make Club+ more proactive, with alerts on savings and switching opportunities instead of waiting for customers to compare again.

By Sean Mitchell • 5 min read • This month
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • This month