Chatbots stories - Page 20
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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crm
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Innovating legal: Why now & how intelligent automation can help
Wed, 19th Aug 2020
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uc
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martech
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rpa
A wave of innovation is impacting every aspect of the legal profession, as the sector becomes more client-centred and future-focused.
Why 48% of businesses will increase their investment in RPA
Wed, 19th Aug 2020
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uc
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martech
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it automation
The pandemic has accelerated digital transformation, with businesses investing in automation to cut costs and increase efficiency, says new research.
Banking and securities IT spending down, Gartner forecasts 2021 rebound
Wed, 12th Aug 2020
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uc
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martech
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ai agents
COVID-19 is causing a decline in worldwide banking and securities IT spending in 2020, but a rebound is expected in 2021, says Gartner.
Microsoft 365 packed full of new features
Wed, 22nd Jul 2020
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uc
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martech
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ai agents
Microsoft Inspire kicks off with major announcements across Azure, Microsoft 365, business apps, security, enablement, and sustainability.
ANZ businesses still investing in AI, despite COVID-19
Tue, 21st Jul 2020
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uc
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digital transformation
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martech
Despite the COVID-19 pandemic, over 30% of Australian and New Zealand businesses plan to increase budgets for AI in 2020, says IDC report.
NZ enterprise ICT spending to drop 6.3%, says GlobalData
Tue, 21st Jul 2020
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uc
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martech
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ai agents
Almost all products/solutions categories are expected to witness reduced demand in 2020, as compared to the high growth projections before the outbreak.
How technology is driving a better way to work
Fri, 17th Jul 2020
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uc
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martech
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it automation
Technology has long been feared as a job-stealer, but new tech like AI and automation can actually improve work conditions for employees.
Consumers turn to chatbots & online messaging as COVID-19 bites
Wed, 24th Jun 2020
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uc
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crm
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cx
Australians turn to chatbots and messaging apps like WhatsApp and Facebook Messenger for customer service as COVID-19 sparks an unprecedented surge in usage.
Microsoft partners with Workday to prioritise enterprise planning in the cloud
Fri, 5th Jun 2020
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public cloud
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uc
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martech
Microsoft partners with Workday to bring Workday Adaptive Planning to Azure cloud, enhancing productivity and collaboration for customers.
AWS and Slack enter strategic partnership
Fri, 5th Jun 2020
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uc
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hyperscale
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public cloud
Amazon Web Services and Slack unveil a multi-year partnership to enhance enterprise collaboration, integrating AWS's cloud tools directly into Slack's platform.
AI chatbot helps users navigate COVID-19 stimulus packages
Tue, 2nd Jun 2020
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uc
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martech
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ai
RSM Australia has launched RAMI, an AI chatbot designed to help users navigate complex COVID-19 financial stimulus packages, offering 24/7 support.
Lucidworks develops deep learning solution to make chatbots smarter
Tue, 19th May 2020
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uc
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cx
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martech
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
NZ-made virtual vet nurse launches to help struggling vets
Tue, 12th May 2020
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uc
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martech
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ai agents
A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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uc
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crm
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martech
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
Increased digital adoption is silver lining for vendors during pandemic
Thu, 23rd Apr 2020
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uc
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martech
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iot
APAC IT vendors have a significant revenue growth opportunity in digital transformation post-COVID-19, says GlobalData. Increased digital adoption expected.
How Australian IT management can use external data to power internal AI tools
Wed, 22nd Apr 2020
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uc
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martech
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ai
Australian IT MSPs can leverage external data to enhance AI tools, ensuring they stay competitive in the booming AI landscape despite low internal data volumes.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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uc
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crm
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
Fri, 17th Apr 2020
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uc
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martech
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ai agents
Soul Machines has unveiled Bella, a New Zealand-oriented digital helper to provide timely, accessible information during the COVID-19 crisis.
AI revenue in APAC to hit almost USD$30 billion by 2024 - report
Wed, 15th Apr 2020
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uc
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martech
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ai
GlobalData has today revealed that the revenue of AI platforms will grow at a compound annual growth rate (CAGR) of 26.8% between 2019 and 2024.