Chatbots stories - Page 17
Matterport brings on new managing director for APAC
Fri, 28th Jan 2022
#
uc
#
martech
#
ai agents
Real estate technology company Matterport has hired Ben Corser as its new managing director for Asia-Pacific, as it looks to expand in the region.
Verloop.io and Vonage partner to deliver conversational AI
Wed, 19th Jan 2022
#
uc
#
crm
#
martech
Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.
Analysis: AI the way of the future for modern contact centres
Tue, 18th Jan 2022
#
crm
#
uc
#
it training
AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.
Chatbots a major player in business growth according to new research
Mon, 10th Jan 2022
#
uc
#
martech
#
open source
UK chatbot market set to boom, with spending on AI systems predicted to reach $77.6bn in 2022, according to Chatbot Trends Report 2021.
Majority of CTOs have implemented machine learning at their organisation - report
Thu, 6th Jan 2022
#
uc
#
martech
#
ai
68% of CTOs have implemented machine learning, making it the most popular subset of AI, according to new research from STX Next.
2022 will see the rise of digital twin marketplaces, report finds
Fri, 31st Dec 2021
#
uc
#
it in manufacturing
#
martech
Next year will see a US$4.6 billion global spend on industrial digital twins, according to a new whitepaper by ABI Research.
How digital natives are changing the future of work
Wed, 8th Dec 2021
#
uc
#
martech
#
ai
With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace.
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
#
crm
#
uc
#
cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
#
uc
#
data analytics
#
hyperscale
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
#
uc
#
martech
#
digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Cybercriminals increase attacks on vulnerable retailers as global supply chain crisis worsens
Thu, 4th Nov 2021
#
ddos
#
uc
#
digital signage
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.
OutSystems' OSDC 2021 event puts development at the forefront of IT - exactly where it should be
Wed, 13th Oct 2021
#
uc
#
martech
#
apm
The Outsystems Developer Conference (OSDC) 2021 event is coming on 17 & 18 November, promising something for every developer.
Gartner reveals Govt uncertainty around artificial intelligence
Thu, 7th Oct 2021
#
martech
#
uc
#
ai
Government employees are concerned about the impact of AI, according to Gartner. 36% plan to invest more in AI in 2021.
Transforming contact centres with a digital-first customer experience strategy
Fri, 24th Sep 2021
#
crm
#
uc
#
data analytics
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
How to choose an omnichannel marketing platform for your enterprise brand
Fri, 24th Sep 2021
#
crm
#
uc
#
cx
A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
#
crm
#
uc
#
devops
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
#
uc
#
crm
#
cx
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Alibaba's AI model outperforms humans in global challenge
Fri, 20th Aug 2021
#
uc
#
martech
#
ai
Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
Study shows how chatbot personality can affect business
Tue, 10th Aug 2021
#
uc
#
martech
#
ai
New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.
Ambit deploys AI chatbot for global travel firm Online Republic
Tue, 27th Jul 2021
#
uc
#
martech
#
ai agents
Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.