Pulsant reveals client-driven redesign of Croydon data centre

Pulsant has unveiled the redesign of its Croydon data centre, marking the first phase of a nationwide refurbishment project intended to update and expand all 12 of its facilities. The revisions at the Croydon site have been driven by a client-led design consultancy process.

The initiative is part of Pulsant's broader efforts to enhance productivity and on-site efficiency through client-centric design. Ben Cranham, Chief Operating Officer at Pulsant, stated, "Often data centres are designed with little thought for the human experience of working alongside critical infrastructure. By incorporating our client feedback into every aspect of our redesign process, we've worked hard to create a space that enables us to work better together." He added that the newly designed space offers an improved working environment for both clients and the Pulsant team.

The redesign was informed by a series of customer journey mapping sessions, which provided deeper insights into client issues and priorities. These insights have shaped the Croydon facility to prioritise ease of navigation, enhanced amenities, and streamlined processes. Cranham noted that the redesign underscores Pulsant's focus on continuous service excellence improvement.

The key features of the revamped data centre include a zonal navigation system, enhanced on-site amenities, fully equipped meeting rooms, electric vehicle charging points, upgraded build space, and improved site access protocols. The zonal system incorporates more than 40 signs to help simplify wayfinding and improve on-site client productivity. Enhanced on-site amenities include upgraded client breakout areas for making calls and unwinding.

Meeting rooms have been expanded and equipped with audio-visual gear and free guest Wi-Fi for visiting clients. In line with Pulsant's sustainability commitments, electric vehicle charging points have been added in the car park for client use.

The technical space has also seen significant upgrades, featuring individual build bays equipped with test power distribution units, tools, and equipment to aid set up and testing before deployment into data halls. Site security protocols have been streamlined to allow more efficient movement around the facility.

"It was important to us to engage with our clients, who use the facility every day, to understand their needs and challenges, and use those insights to shape and deliver a better onsite experience to them," Cranham commented. "I feel sure our new site design will enable them to focus on what matters most: achieving their business objectives with speed and precision."