Workplace stories
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.
AI and tech upheaval is piling pressure on UK business leaders, with most saying their roles have become far more complex since 2020.
AI-assisted support is increasingly cutting downtime, as TeamViewer says more than one million remote sessions have now been completed.
Large employers can now handle desk and room bookings in Outlook and Teams as Eptura deepens its Microsoft 365 integration.
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Island debuts a secure browser-based AI platform, promising governance, audit trails and data protection for enterprise-wide AI adoption.
DNSFilter has launched CyberSight, a behaviour analytics tool adding full user activity visibility on web and SaaS beyond DNS blocks.
Island launches a secure AI-ready enterprise browser in Australia and New Zealand as CIOs boost AI spend but fret over data governance.
LastPass launches Secure Access Essentials, a browser-focused suite to secure access to workplace apps, SaaS and unsanctioned AI tools.
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.
Microsoft shifts Copilot from assistant to AI agents and unveils the E7 Frontier Suite to bundle automation, security and governance.
Outdated information systems are quietly slowing decisions, lifting risk and draining productivity as Australian organisations push for digital change.
Demand for round-the-clock cyber defence is pushing Slipstream Cyber to strengthen its operations as attacks become faster and more complex.
The deal should sharpen Avison Young's digital operations and give CGI a wider role across the adviser’s international workplace estate.
Irish firms are fuelling AI governance risks by urging staff to use generative tools without supplying secure, centrally controlled systems.
Dropbox warns Australians that digital clutter is sapping productivity and wellbeing, urging workers to simplify apps, files and notifications.
Logicalis Australia expands Erica Smith's remit to lead marketing and vendor alliances, unifying partner strategy to drive channel growth.
Irish workers race ahead of their employers on generative AI, as staff adopt free tools faster than firms can set policies and pay for them.