Retail stories - Page 3

Logitech promotes 22-year veteran Yalcin Yilmaz to chief commercial officer, succeeding long-serving sales and marketing leader Quin Liu.

OXIL unveils a safeguarding-based blueprint to fight online scams, shifting responsibility from individuals to coordinated organisational action.

Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.

UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.

Boots signs long-term deal with XPO to run East Midlands transport hubs, adding digital tracking and carbon monitoring to its network.

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

3DiVi charts a six-stage global face recognition lifecycle to 2026, showing regions split by regulation pace, infrastructure and politics.

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

IDC warns memory shortages and supply constraints will drive a steeper 2026 fall in PC and tablet shipments, even as market value rises.

Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.

Homedics launches Bridge vibroacoustic cushion in UK, blending low-frequency sound and vibration for 20-minute daily wellbeing sessions.

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

Nvidia survey finds AI now widely embedded in operations, driving revenue gains, cost cuts and fresh spend as firms move beyond pilots.

Epsilon launches UK tool linking digital retail media to in-store sales, promising a single view of online and offline campaign impact.

Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.

Altimetrik appoints Dhirendra Nath as Chief HR Officer to steer people strategy and culture integration after its merger with SLK.