Pegasystems stories
Pegasystems extends its partnership with the UK's tax authority, HMRC, in a new five-year deal to drive forward HMRC's digital transformation.
Pegasystems reveals new research showing creative generative AI is driving the adoption of analytical AI decisioning tools among global enterprises.
Pegasystems launches Pega GenAI Coach, an AI-guided tool offering contextual advice within workflows to optimise operations.
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.
Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.
Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
