ITOM stories
UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.
More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.
Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.
Enterprises can now monitor workspace telemetry and spin up secure cloud development environments without adding more infrastructure to run.
Enterprises can now add more tailored IT tools after the new Marketplace passed 170 extensions and 10,000 downloads worldwide.
Rising AI workloads are pushing more firms towards managed monitoring as operational complexity and telemetry costs make self-hosted tools harder to justify.
Investment in AI-powered monitoring is rising as firms race to prevent hallucinations, outages and security risks in production systems.
MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.
The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.
Cisco Cloud Control users will gain live cloud and AI risk data as the partnership aims to cut time spent switching between security tools.
It aims to cut alert fatigue and speed investigations by using network data to prioritise issues and automate routine remediation for IT teams.
Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.
The tie-up aims to cut manual handoffs and give enterprises clearer oversight of AI-driven tasks across IT, HR, procurement and security.
Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.
Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.
Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.
Operations teams can now feed earlier incidents into Komodor's AI agent, helping it avoid repeat mistakes in complex cloud-native systems.
As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.
Real-time network monitoring and automated security response are meant to help teams spot brief outages faster and cut handoffs between tools.
Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.
