IT service management (ITSM) stories - Page 9
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
#
productivity
#
itsm
#
freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
#
paas
#
datacentre infrastructure
#
iaas
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
#
ai
#
itsm
#
ml
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Video: 10 Minute IT Jams - Introducing Servicely
Wed, 31st Aug 2022
#
digital transformation
#
ai
#
productivity
Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
.webp)
SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
#
ai
#
cybersecurity
#
software development
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
#
it services
#
itsm
#
opinion
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
#
itsm
#
ivanti
#
automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
#
hybrid & remote work
#
manageengine
#
itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
#
crm
#
martech
#
webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
#
devops
#
apm
#
cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.