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IT service management (ITSM) Stories - Page 20

UK Stories

IT service management (ITSM) stories

Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024
Xalient launches next-generation AIOps platform Martina 2.0
Platform-as-a-Service

Xalient launches next-generation AIOps platform Martina 2.0

The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.

By Gaurav Sharma • 4 min read • Fri, 28th Apr 2023

Global Stories

IT service management (ITSM) stories

Freshworks acquires Device42, enhancing IT asset management
Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
SolarWinds launches AI engine to transform IT operations
DevOps

SolarWinds launches AI engine to transform IT operations

SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.

By Catherine Knowles • 3 min read • Wed, 22nd May 2024
Tanium & ServiceNow launch new IT & security solutions
Cybersecurity

Tanium & ServiceNow launch new IT & security solutions

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

By Sean Mitchell • 3 min read • Tue, 14th May 2024
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Hybrid Cloud

SolarWinds introduces free tailored ITSM evaluation tool for enterprises

SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.

By Kaleah Salmon • 3 min read • Tue, 23rd Apr 2024
Atturra attains Cisco Gold Provider status in Australia
Customer Experience

Atturra attains Cisco Gold Provider status in Australia

Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.

By Sean Mitchell • 3 min read • Thu, 4th Apr 2024
CIH Solutions to modernise WCG's IT operations with Halo platform
EduTech

CIH Solutions to modernise WCG's IT operations with Halo platform

CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.

By Catherine Knowles • 2 min read • Fri, 29th Mar 2024
Reveille Software unveils Sentry for Microsoft Teams monitoring
Unified Communications

Reveille Software unveils Sentry for Microsoft Teams monitoring

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024
SolarWinds shines with industry recognition for IT solutions
Cloud Security

SolarWinds shines with industry recognition for IT solutions

IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.

By Kaleah Salmon • 3 min read • Thu, 18th Jan 2024
Delinea announces 400 new features for its Privileged Access Management platform
Security Information and Event Management

Delinea announces 400 new features for its Privileged Access Management platform

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Digital Transformation

ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023
SolarWinds report reveals ITSM could save 23 hours a week
Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023
Bitkub Exchange selects Freshworks to boost customer support
Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
SolarWinds announces first ITSM data centre in Australia
Software-as-a-Service

SolarWinds announces first ITSM data centre in Australia

SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.

By Catherine Knowles • 3 min read • Wed, 15th Mar 2023
Ivanti named leader in the 2022 Gartner Magic Quadrant
Artificial Intelligence

Ivanti named leader in the 2022 Gartner Magic Quadrant

Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022

Stories from Other Regions

IT service management (ITSM) stories

Konica Minolta Australia launches Insight Hub for enhanced IT services
EduTech

Konica Minolta Australia launches Insight Hub for enhanced IT services

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023