IT service management (ITSM) stories - Page 2
Kyndryl launches agentic AI service management toolkit
This month
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data protection
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devops
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hybrid cloud
Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.
Salesforce adds Slackbot features to boost CRM work
This month
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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.
TeamViewer tops one million AI remote support sessions
This month
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saas
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digital transformation
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iot
TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.
Liquibase launches database governance tools for enterprise
Last month
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devops
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rpa
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apm
Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.
Vorlon launches tools for AI agent security response
Last month
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data protection
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cloud security
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socs
Vorlon unveils AI Agent Flight Recorder and Action Centre to help security teams trace activity across SaaS apps and coordinate responses.
Manchester tech event to focus on AI, trust & risk
Last month
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uc
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digital transformation
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hyperscale
Manchester Tech Week's flagship returns to probe how AI can boost cyber defence, resilience and experience without eroding trust or control.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Tanium adds AI tools across security & endpoint management
Last month
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hybrid cloud
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digital transformation
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cloud security
Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.
TeamViewer launches AI reporting tool for IT teams
Last month
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data analytics
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hcm
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it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
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saas
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digital transformation
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it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Deskpro launches on AWS European Sovereign Cloud in EU
Last month
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saas
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data protection
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private cloud
Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.
MSPs eye hybrid IT gains in cloud & security services
Last month
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firewalls
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data protection
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private cloud
MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.
Software complexity costs UK firms GBP £32bn a year
Last month
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saas
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devops
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digital transformation
Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.
Netos & Nebula launch global FinOps push for networks
Last month
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firewalls
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network infrastructure
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digital transformation
Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.
GoTo debuts LogMeIn Partner Network for IT resellers
Last month
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saas
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Sweep wins cybersecurity firms for Salesforce control
Last month
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data protection
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digital transformation
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cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
Cohesity unveils Enterprise AI Resilience for safe scale
Last month
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.