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Customer Support Stories - Page 44

UK Stories

Customer Support stories

Advanced appoints first People Management MD
Workforce Technology

Advanced appoints first People Management MD

Advanced appoints Nick Gallimore as MD of People Management, consolidating their people management brands to accelerate market share in 2023.

By Zach Thompson • 2 min read • Tue, 17th Jan 2023

Global Stories

Customer Support stories

43% of DX Pros lack insight on customer preferences
Customer Experience

43% of DX Pros lack insight on customer preferences

Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.

By Sean Mitchell • 3 min read • Mon, 9th Oct 2023
Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Professional services

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

By Imee Dequito • 3 min read • Wed, 20th Sep 2023
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Customer Experience

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

By Zoltan Losteiner • 5 min read • Mon, 28th Aug 2023
Neat ramps up channel support and leadership within ANZ
Digital Entertainment

Neat ramps up channel support and leadership within ANZ

Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.

By Kaleah Salmon • 3 min read • Thu, 24th Aug 2023
Deputy Expands Leadership Team with Two Key appointments
Customer Experience

Deputy Expands Leadership Team with Two Key appointments

Australian software platform, Deputy, aims to bolster international expansion by appointing its first-ever Chief Customer Officer and SVP Head of EMEA.

By Imee Dequito • 2 min read • Thu, 22nd Jun 2023
HiBob Names Sarah Reynolds as Chief Marketing Officer
CMO

HiBob Names Sarah Reynolds as Chief Marketing Officer

HiBob, an HR tech platform, appoints Sarah Reynolds as Chief Marketing Officer to grow the company's global reach and drive go-to-market excellence.

By Sean Mitchell • 2 min read • Fri, 31st Mar 2023
PPDS/Philips appoints Kristen O'Connor as Sales Operations Manager
Digital Signage

PPDS/Philips appoints Kristen O'Connor as Sales Operations Manager

PPDS hires Kristen O'Connor as Sales Operations Manager for North America, part of a 50% staff increase to support company growth.

By Tom Raynel • 2 min read • Thu, 9th Mar 2023
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Digital Transformation

Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
TREND Networks promotes two senior team members to new roles
Education, Learning & Training

TREND Networks promotes two senior team members to new roles

TREND Networks promotes Dan Barrera to Director of Product Innovation and Tim Widdershoven to International Sales Director, to grow their business globally.

By Zach Thompson • 2 min read • Tue, 17th Jan 2023
Bynder appoints Eveline ter Elst as APAC sales director
Health Technologies

Bynder appoints Eveline ter Elst as APAC sales director

Dutch digital asset management company, Bynder, has opened its first office in APAC, hiring locally to better serve its expanding customer base.

By Zach Thompson • 2 min read • Fri, 8th Jul 2022
Video: 10 Minute IT Jams - First update of the year from SonicWall
Firewalls

Video: 10 Minute IT Jams - First update of the year from SonicWall

This week we start the first of our SonicWall IT Jam series, speaking with sales director ASEAN Sales SooHan Bai.

By Mitchell Hageman • 5 min read • Thu, 27th Jan 2022
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021

Stories from Other Regions

Customer Support stories

Veteran Business Development Manager rejoins Class
Customer Experience

Veteran Business Development Manager rejoins Class

David Goldsmith returns to Class as Business Development Manager, focusing on building relationships and driving growth through technology innovation.

By Zach Thompson • 2 min read • Tue, 7th Feb 2023
Class appoints Gary Cox as Class general manager
Entrepreneur

Class appoints Gary Cox as Class general manager

Class, an Australian wealth accounting software firm, has appointed four general managers to its leadership team in its new operating model.

By Zach Thompson • 2 min read • Sat, 6th Aug 2022
Vodafone gets poor reception in latest telco survey
Skinny

Vodafone gets poor reception in latest telco survey

Poor service and long wait times have left Vodafone bottom of Consumer NZ’s latest satisfaction survey for mobile and broadband customers.

By Staff Writer • 2 min read • Sun, 4th Feb 2018