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Customer Support Stories - Page 35

UK Stories

Customer Support stories

RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Ventrica invests GBP £4.2 million to boost CX with Zendesk
Digital Transformation

Ventrica invests GBP £4.2 million to boost CX with Zendesk

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025
UK executives see AI as key, but only 16% feel ready to lead
Digital Transformation

UK executives see AI as key, but only 16% feel ready to lead

While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.

By Shannon Williams • 3 min read • Thu, 29th May 2025

Global Stories

Customer Support stories

NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level
Digital Transformation

Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level

Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.

By Melania Watson • 4 min read • Tue, 17th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
Adobe unveils AI agents to streamline marketing & support
Software-as-a-Service

Adobe unveils AI agents to streamline marketing & support

Adobe launches AI agents to help marketers and support teams streamline workflows and improve customer experience across its Experience Platform.

By Sean Mitchell • 4 min read • Thu, 5th Jun 2025
3 essential steps to scaling conversational AI for customer engagement
Customer Relationship Management

3 essential steps to scaling conversational AI for customer engagement

Conversational AI market valued at USD $5.8 billion in 2023 is set to reach USD $31.9 billion by 2028, revolutionising customer engagement across sectors.

By Andy O’Dower • 5 min read • Wed, 4th Jun 2025

Stories from Other Regions

Customer Support stories

RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Bolt enters Auckland to challenge ride-hailing market leaders
Market competition

Bolt enters Auckland to challenge ride-hailing market leaders

Bolt has launched its ride-hailing service in Auckland, aiming to challenge market leaders with more driver-friendly terms and affordable fares.

By Melania Watson • 3 min read • Wed, 11th Jun 2025
Contact centres use AI to balance staffing & wellbeing needs
Customer Experience

Contact centres use AI to balance staffing & wellbeing needs

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025
EastWest chooses Temenos SaaS to upgrade banking platform
Software-as-a-Service

EastWest chooses Temenos SaaS to upgrade banking platform

EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.

By Jed Nykolle Harme • 3 min read • Wed, 28th May 2025