Customer service stories

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.

Google Cloud study finds 52% of executives have deployed AI agents, with early adopters reporting stronger returns and wider business use.

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

Google Cloud broadens its data platform with agent-focused tools, cross-cloud federation and new performance upgrades for enterprise users.

Google's Gemini enterprise suite is live in retail at Bunnings, uniting search, service and sales with AI agents and UCP support.

Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.

Bedrock Data expands ArgusAI to Google Vertex AI, giving firms one policy layer to govern agents across AWS, Snowflake and Google.

Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.

Syspro taps veteran HR leader Tom Loeffert to help reshape its global workforce strategy as CEO Leanne Taylor drives the ERP software group's next growth phase.

AI skills shortages are limiting business returns, with QA warning that training gaps are leaving many workers using the tools only for basic tasks.

Oracle and Google Cloud add Gemini Enterprise access to governed database data, letting users query enterprise records in natural language without SQL.

8x8 has unveiled a UK retail communications package built for shared devices and shift work, with calls ringing across store handsets and tablets.

Securitas UK's front-of-house STARS programme now spans 27 countries, serving 89 clients with 900 staff and tailored training.

Snowflake adds new AI features for business users and developers, including mobile access, Gmail and Slack links, and broader support across enterprise systems.

Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.

UK retailers and venues face rising risk from payment outages as new research warns lost sales, customer anger and staff pressure can escalate within minutes.

Snowflake broadens AI platform with new business-user agents and developer tools to move corporate projects from pilots into everyday workflows.

Heron Foods deploys x-hoppers headsets and app across 340 UK stores to boost staff safety, speed up communication and tighten operations.

LangWatch releases open-source AI red-teaming framework to expose hidden vulnerabilities in production agents through multi-turn attack simulations.