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Argyll launches UK sovereign AI cloud for regulated firms
Data Protection

Argyll launches UK sovereign AI cloud for regulated firms

Argyll Data Development launches UK sovereign AI inference cloud with SambaNova, targeting regulated firms seeking local control over data and systems.

By Sean Mitchell • 4 min read • 3 days ago

Global Stories

Customer service stories

AWS deepens SAP ties with new AI & migration tools
Manufacturing

AWS deepens SAP ties with new AI & migration tools

Customers could move SAP workloads to AWS in days rather than weeks, as new integrations aim to cut migration time and expand AI use.

By Sofiah Nichole Salivio • 4 min read • Today
Boomi adds governance tools for enterprise AI agents
Data Protection

Boomi adds governance tools for enterprise AI agents

Businesses using multiple AI systems will get tighter controls as Boomi adds policy enforcement, monitoring and workflow orchestration tools.

By Joseph Gabriel Lagonsin • 5 min read • Today
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Today
Crescendo appoints Will Newman as Vice President, EMEA
Customer Experience

Crescendo appoints Will Newman as Vice President, EMEA

The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Celonis acquires Ikigai Labs to boost enterprise AI
Digital Transformation

Celonis acquires Ikigai Labs to boost enterprise AI

The deal gives customers planning and forecasting tools meant to make AI agents more reliable across complex enterprise systems.

By Mark Tarre • 6 min read • Yesterday
Growth Catalyst Group names Maia Benson Chief Commercial Officer
Software-as-a-Service

Growth Catalyst Group names Maia Benson Chief Commercial Officer

The appointment aims to sharpen sales and customer strategy as the group expands across consulting, fulfilment and logistics operations.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Vapi raises USD $50 million as calls pass 1 billion
Digital Transformation

Vapi raises USD $50 million as calls pass 1 billion

The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Turkish Airlines renews Cover Genius deal for expansion
Customer Experience

Turkish Airlines renews Cover Genius deal for expansion

Turkish Airlines extends Cover Genius pact to add tailored travel protection in Australia, Latin America, the US and EU across more booking channels.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Tekst raises EUR €11.5 million to automate workflows
Digital Transformation

Tekst raises EUR €11.5 million to automate workflows

The funding will help businesses cut manual back-office work as Tekst expands software that maps workflows from emails, documents and system actions.

By Mark Tarre • 4 min read • 3 days ago
RingCentral wins Metrigy top provider awards in CCaaS
Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

By Sean Mitchell • 4 min read • 3 days ago
iCXeed wins AWS Advanced Tier status in Asia Pacific
Data Analytics

iCXeed wins AWS Advanced Tier status in Asia Pacific

The upgrade should help the Australian consultancy win larger contact centre deals as enterprises demand proven AWS expertise and delivery scale.

By Mark Tarre • 4 min read • Last week
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last week
Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Last week
8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AMD launches Instinct MI350P PCIe card for AI inference
Virtualisation

AMD launches Instinct MI350P PCIe card for AI inference

Enterprises can add AI inference to standard air-cooled servers without major rack or power upgrades, AMD says.

By Mark Tarre • 4 min read • Last week

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