Customer Satisfaction stories
Exclusive: Financial services CIO urges banks to embrace Celonis tech
2 days ago
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customer satisfaction
Former Metro Bank CIO Louise Leavey urges banks to view technology as a continuous evolution, embracing AI and automation to enhance finance services and resilience.
How human agents can work with AI to elevate contact centre outcomes for customers
2 days ago
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customer satisfaction
Combining human empathy with AI’s smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
Hotels favour Best-in-Class tech systems for flexibility & control
2 days ago
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customer satisfaction
Hotels increasingly prefer Best-in-Class tech systems for greater flexibility and control, with 30% switching from All-in-One platforms, reveals new report.
Butlin's sees higher staff engagement & guest ratings with AI
5 days ago
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customer satisfaction
Butlin's adoption of WorkBuzz’s AI-powered platform boosted staff engagement by 4%, pride by 8%, and improved guest ratings via targeted recognition schemes.
Sustainability drives UK firms’ tech choices & vendor selection
Last week
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customer satisfaction
New research reveals 67% of UK firms demand sustainability credentials from tech vendors, reflecting ESG’s crucial role in business growth and strategy.
Zendesk named leader for AI-first customer service by Gartner
Last week
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customer satisfaction
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
AI analytics platform promises to boost satellite network reliability
Last week
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customer satisfaction
ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.
AI-driven software delivery reshapes Agile practices worldwide
Last week
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customer satisfaction
Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.
Dynatrace named leader again in 2025 Gartner Magic Quadrant
Last week
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customer satisfaction
Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.
Customer Science unveils CommScore.AI to enhance brand messaging
Last week
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customer satisfaction
Customer Science launches CommScore.AI, an AI tool that optimises customer communications to boost brand alignment, efficiency and satisfaction.
Digital outages cost media firms up to USD $2 million per hour
Last week
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customer satisfaction
Media firms lose up to USD $2 million per hour during digital outages, with events lasting about 40 minutes impacting revenue and subscriber loyalty.
Retail’s AI Revolution: Why personalisation is the game-changer
Last month
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customer satisfaction
Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.
Merchmix launches AI retail platform to address AUD $44bn losses
Last month
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customer satisfaction
Merchmix launches an AI retail platform in Australia to cut AUD $44bn annual stock losses by optimising inventory and automating store management.
Boomi recognised as exemplary vendor in ISG 2025 guides for data management
Last month
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customer satisfaction
Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.
UK shoppers embrace AI for retail updates but still seek human touch
Last month
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customer satisfaction
UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.
Why better data management is the key to exceptional customer experience
Last month
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customer satisfaction
Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.
CyberArk named Gartner PAM Leader for seventh year running
Last month
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customer satisfaction
CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.
Mobile app ordering four times faster than web, boosts loyalty
Last month
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customer satisfaction
Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.
Online marketplaces reshape Australian retail as logistics race heats up
Last month
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customer satisfaction
Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.
Australian patience with automated customer service is wearing thin
Last month
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customer satisfaction
Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.