Customer data stories - Page 3

Klaviyo unveils AI Composer for marketing campaigns

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martech

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

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SAP finds UK brands overestimate customer experience

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SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

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Storeganise launches AI connector for self-storage data

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data analytics

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digital transformation

Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.

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Broot.ai adds Vonage voice APIs for in-app CRM calling

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Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

Open banking becomes core UK fintech infrastructure

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data protection

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semiconductors

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digital transformation

Open banking has swiftly evolved from a regulatory fix into core UK infrastructure, transforming payments, lending and everyday money management.

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Manchester City names N-able as official cyber partner

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data protection

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dr

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ransomware

Manchester City appoints N-able as official cyber partner to safeguard its expanding digital operations and global fan data footprint.

Yaspa names Cameron Flood Head of Product for UK Europe

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fintech

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martech

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cdp

Yaspa hires former Shieldpay executive Cameron Flood as Head of Product for UK and Europe to drive expansion in payments and data services.

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BloodHound expands identity attack path mapping reach

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data protection

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encryption

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pam

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

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Informatica deepens Microsoft Fabric tie-up in Switzerland

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data protection

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hybrid cloud

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data analytics

Informatica adds Microsoft Fabric Open Mirroring support and opens a Swiss Azure delivery hub to boost governed data for AI and analytics.

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Qualtrics unveils AI tools to fix customer issues fast

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data analytics

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digital transformation

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

Gamma champions quick CX wins to cut friction & risk

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uc

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data protection

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digital transformation

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

From complexity to clarity: Why eCommerce needs clean customer data

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data protection

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cx

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

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OpenAI drops ChatGPT checkout to pursue agent vision

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

AI investment surges as firms lag on omnichannel CX

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cx

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

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AI agents drive surge in cyber threats & extortion

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malware

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data protection

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ransomware

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Komerz buys Glassbox in deal valuing firm at USD $330m

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cx

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martech

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commerce systems

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

Legado nears 500,000 users as fintech digitises paperwork

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document management

Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.

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Banks lag ISO 20022 deadline as data issues persist

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digital transformation

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fintech

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cx

Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.

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Auxia hits 100bn AI decisions as enterprises scale up

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saas

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devops

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data analytics

Auxia passes 100bn AI 'revenue decisions' as enterprises shift from genAI trials to agent-based systems that drive measurable top-line gains.

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Melissa podcast probes data quality, risk & identity

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data analytics

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digital transformation

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cx

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.