Chatbots stories
Ambit has opened its first Australian office in Sydney, with CEO Josh Comrie relocating to lead the expansion following an NZD $1.75M capital raise.
The MarketScape report praises the company's high-touch customer service approach, value for fee paid, and broad range of AI services and platforms.
Blue Prism announces plans to acquire Thoughtonomy, aiming to enhance its cloud strategy and provide more robust intelligent automation solutions globally.
HPE GreenLake aims to reset the digital opportunity for customers by providing a robust as-a-Service portfolio.
Soul Machines partners with skincare giant SK-II to unveil YUMI, the first autonomously animated digital influencer, enhancing customer interaction.
Digital transformation is shaking up legal, finance, education, and manufacturing sectors, driving profit boosts and demanding rapid adaptation, says Gartner.
Australian financial services organisation Suncorp doesn't just want to teach things using lengthy work programs and face-to-face courses that are taught once.
New Zealand-based chatbot platform Ambit has partnered with business solutions firm Fusion5 in New Zealand and Australia.
Youthline launches its new Digital Assistant, Sam, to provide support and information to young people in New Zealand.
AI assistants with female voices reinforce harmful gender stereotypes, according to a UN study. Biases in tech could widen the digital skills gap for women.
Despite 30% of ANZ organisations scaling digital investments, 70% lag in evolving digital foundations amid flat IT budgets, says Gartner survey.
New research by Pegasystems reveals a critical need for more intelligent automation, with 73% of Australians preferring human customer service over bots.
Teleopti's AI-powered chatbot, Grant, has been launched to enhance employee self-service and automate intraday operations in workforce management.
It's no secret that in order to convert leads and maximise sales, companies need to connect with their prospects as quickly as possible.
Emerging technology is already changing how people work and the next five years is likely to see even more seismic changes in work processes.
Southern Cross Health Society to launch AI-driven 'digital human' from FaceMe, marking a world first for health insurers with relatable, 24/7 assistant.
Insurance tech firms are revolutionising customer experience, driven by AI and wearables, says InsurtechNZ. A digital-first approach could transform the sector.
Ramco Systems gears up to modernise payroll for an ANZ telecom giant, digitising operations for 5,000 employees with advanced AI and compliance features.
Mobile apps, poised to drive business success by 2020, will lead as user interactions expand across new modalities and devices, predicts Gartner.
By connecting target account lists with Drift, MarketoEngage customers will supposedly be able to target each website visitor with a chatbot.
