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Chatbots Stories - Page 24

UK Stories

Chatbots stories

Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024
UK CX leaders anticipate AI will redefine customer service
Customer Experience

UK CX leaders anticipate AI will redefine customer service

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Ransomware hits 59% of UK financial firms in past 12 months
Malware

Ransomware hits 59% of UK financial firms in past 12 months

Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
AI could add GBP £2 billion to UK GDP & create 20,000 jobs
Artificial Intelligence

AI could add GBP £2 billion to UK GDP & create 20,000 jobs

A new study reveals that the UK's accounting sector could see an injection of GBP £2 billion into GDP and generate 20,000 jobs through AI adoption.

By Shannon Williams • 4 min read • Thu, 25th Jul 2024
NTT DATA to innovate fan experience at the 152nd Open at Royal Troon
Unified Communications

NTT DATA to innovate fan experience at the 152nd Open at Royal Troon

NTT DATA aims to revolutionise the fan experience at the 152nd Open Championship with digital twin tech, AI-driven insights, and a private 5G network.

By Catherine Knowles • 3 min read • Thu, 11th Jul 2024

Global Stories

Chatbots stories

ControlUp named leader in digital employee experience tools
Unified Communications

ControlUp named leader in digital employee experience tools

ControlUp has been named a Leader in Gartner's first Magic Quadrant for Digital Employee Experience Tools, highlighting its innovation and market influence.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
CrowdStrike & NVIDIA join forces to secure generative AI
AI Security

CrowdStrike & NVIDIA join forces to secure generative AI

CrowdStrike and NVIDIA have teamed up to bolster security in generative AI, focusing on secure development of enterprise-grade applications using NVIDIA NIM Agent Blueprints.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Major security flaw found in NHS chatbot service by Tenable
Cloud Security

Major security flaw found in NHS chatbot service by Tenable

Tenable warns of a high-severity flaw in Microsoft's Azure Health Bot Service, risking NHS patient data with potential for widespread access and control by hackers.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Kore.ai launches XO Express platform for AI chatbots & centres
Unified Communications

Kore.ai launches XO Express platform for AI chatbots & centres

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024
Salesforce unveils fully autonomous AI customer service agent
Customer Relationship Management

Salesforce unveils fully autonomous AI customer service agent

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

By Catherine Knowles • 4 min read • Wed, 24th Jul 2024
ADLINK unveils AI Edge Server MEC-AI7400 for smart manufacturing
Unified Communications

ADLINK unveils AI Edge Server MEC-AI7400 for smart manufacturing

ADLINK Technology unveils its AI Edge Server MEC-AI7400 series, aimed at revolutionising smart manufacturing with generative AI and digital twin integrations.

By Catherine Knowles • 3 min read • Wed, 17th Jul 2024
How to optimize your brand's eCommerce site around key online shopping days
Data Analytics

How to optimize your brand's eCommerce site around key online shopping days

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

By Piotr Korzeniowski • 6 min read • Wed, 17th Jul 2024
Shiprocket deploys on Snowflake AI Data Cloud for better insights
Unified Communications

Shiprocket deploys on Snowflake AI Data Cloud for better insights

Snowflake's AI Data Cloud has been deployed by eCommerce platform Shiprocket to enhance data operations, benefiting 1.5 lakh merchants with real-time insights.

By Catherine Knowles • 2 min read • Mon, 15th Jul 2024

Stories from Other Regions

Chatbots stories

Working smarter not harder: Four ways AI can support your business
Customer Experience

Working smarter not harder: Four ways AI can support your business

AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.

By Spencer Bailey • 4 min read • Fri, 30th Aug 2024
Singapore firms predict AI talent demand, face local hiring issues
Generative AI

Singapore firms predict AI talent demand, face local hiring issues

Deel's latest survey reveals 86% of large Singaporean firms expect AI demand to rise, yet 39% face challenges in sourcing qualified AI talent locally.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Leaders speak on AI potential & ethical impacts ahead of AI Day
Unified Communications

Leaders speak on AI potential & ethical impacts ahead of AI Day

As AI Appreciation Day nears, industry leaders spotlight AI's transformative impact across sectors, calling for a balance between innovation, transparency, and customer benefit.

By Catherine Knowles • 4 min read • Mon, 15th Jul 2024