Chatbots stories
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Working smarter not harder: Four ways AI can support your business
Last week
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cx
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martech
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cdp
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.
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ControlUp named leader in digital employee experience tools
Last week
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uc
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ai agents
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productivity
ControlUp has been named a Leader in Gartner's first Magic Quadrant for Digital Employee Experience Tools, highlighting its innovation and market influence.
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CrowdStrike & NVIDIA join forces to secure generative AI
Last week
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ai
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ai security
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cybersecurity
CrowdStrike and NVIDIA have teamed up to bolster security in generative AI, focusing on secure development of enterprise-grade applications using NVIDIA NIM Agent Blueprints.
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Singapore firms predict AI talent demand, face local hiring issues
Last month
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ai agents
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ai
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genai
Deel's latest survey reveals 86% of large Singaporean firms expect AI demand to rise, yet 39% face challenges in sourcing qualified AI talent locally.
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Major security flaw found in NHS chatbot service by Tenable
Last month
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ai agents
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cloud security
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hackers
Tenable warns of a high-severity flaw in Microsoft's Azure Health Bot Service, risking NHS patient data with potential for widespread access and control by hackers.
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UK CX leaders anticipate AI will redefine customer service
Last month
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martech
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cx
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ai
Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.
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Kore.ai launches XO Express platform for AI chatbots & centres
Last month
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uc
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ai
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ai agents
Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.
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Ransomware hits 59% of UK financial firms in past 12 months
Last month
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malware
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ransomware
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phishing
Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.
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From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Wed, 31st Jul 2024
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data protection
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cx
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martech
Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.
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AI could add GBP £2 billion to UK GDP & create 20,000 jobs
Thu, 25th Jul 2024
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ai
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ai agents
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ml
AI adoption could revolutionise the UK's accounting sector, adding GBP £2 billion to GDP, boosting exports by GBP £238 million, and creating nearly 20,000 jobs over three years, according to a new study by Sage and Demos.
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Salesforce unveils fully autonomous AI customer service agent
Wed, 24th Jul 2024
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
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ADLINK unveils AI Edge Server MEC-AI7400 for smart manufacturing
Wed, 17th Jul 2024
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uc
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it in manufacturing
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digital transformation
ADLINK Technology unveils its AI Edge Server MEC-AI7400 series, aimed at revolutionising smart manufacturing with generative AI and digital twin integrations.
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How to optimize your brand’s eCommerce site around key online shopping days
Wed, 17th Jul 2024
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data analytics
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cx
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martech
Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.
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Leaders speak on AI potential & ethical impacts ahead of AI Day
Mon, 15th Jul 2024
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uc
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data privacy
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ai
As AI Appreciation Day nears, industry leaders spotlight AI's transformative impact across sectors, calling for a balance between innovation, transparency, and customer benefit.
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Shiprocket deploys on Snowflake AI Data Cloud for better insights
Mon, 15th Jul 2024
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uc
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data protection
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cx
Snowflake's AI Data Cloud has been deployed by eCommerce platform Shiprocket to enhance data operations, benefiting 1.5 lakh merchants with real-time insights.
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NTT DATA to innovate fan experience at the 152nd Open at Royal Troon
Thu, 11th Jul 2024
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uc
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network infrastructure
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data analytics
NTT DATA aims to revolutionise the fan experience at the 152nd Open Championship with digital twin tech, AI-driven insights, and a private 5G network.
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Study: AI adoption surges in high-growth supply chain sectors
Thu, 11th Jul 2024
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supply chain systems
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ai
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ai agents
Nearly half of companies in manufacturing, logistics, and retail view escalating costs as their main supply chain challenge, a study by Epicor and Nucleus Research reveals.
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Labour stresses tech adoption in housing to tackle worker gap
Wed, 10th Jul 2024
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uc
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drones
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digital transformation
A new report underscores the urgent need for tech adoption in UK construction to tackle worker shortages and meet ambitious project targets.
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Mendix 10.12 update brings AI tools & enhanced security
Tue, 9th Jul 2024
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soc
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ai
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software development
Mendix 10.12 introduces AI tools and enhanced security, aiming to boost developer productivity and governance. Key updates include the AI assistant Maia and improved chatbot integration.
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The good and bad: What AI means for the future of New Zealand
Tue, 2nd Jul 2024
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edutech
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uc
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ai
New Zealand AI expert Heitor Gomes explores how artificial intelligence is reshaping job markets and raises ethical concerns, urging Kiwis to stay ahead.