Former CIO of St Andrews Healthcare, John Clarke, has joined Netcall, the AI-powered automation and customer engagement solution provider as the Head of Client Solutions - Health.

John Clarke brings a wealth of experience in the health sector, having also previously been a CIO at the University Hospitals of Leicester for over nine years. Notably, he had served as the Deputy CIO and Programme Director for NHS East Midlands.

Clarke's role will primarily entail providing healthcare customers with solutions capable of streamlining and consolidating data processes. This initiative aims to reduce the complexities associated with digital transformation, thus leading to greater efficiency and improved patient experiences.

With disconnected systems continuing to prove a key challenge for the healthcare sector, one of John’s key remits is to provide healthcare customers with solutions that can streamline and consolidate data processes, taking the pain out of transformation to enable greater efficiency and improved patient experiences.

John Clarke expressed his enthusiasm about the new position and his plans for the role, "I am excited to be a new member of the Netcall family, working on some innovative products and projects that involve cutting-edge technologies and creative approaches. I can’t wait to learn from the best and to share my skills and ideas as well. I'm also looking forward to collaborating with all our talented professionals from different backgrounds and disciplines, to help drive change in the NHS and streamline it for both NHS professionals and patients."

Netcall, a leading provider of low-code and customer engagement solutions, has served the NHS and healthcare organisations for 27 years. Clarke’s appointment comes at a strategic time to support Netcall's growth goals within the health and wellbeing sector, highlighting the company's ongoing commitment to supporting the NHS as it navigates its digital transformation journey.

Netcall's solutions have proven to be extremely beneficial for over 600 organisations in financial services, insurance, local government and healthcare. The collaborative CX solutions provided by the company aim to dramatically improve the customer experience while lowering costs.