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Service management Stories - Page 23

UK Stories

Service management stories

BT Group & ServiceNow extend alliance to boost experiences
Customer Experience

BT Group & ServiceNow extend alliance to boost experiences

BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.

By Melania Watson • 3 min read • Fri, 21st Jun 2024

Global Stories

Service management stories

Alcatel-Lucent Enterprise launches cloud network tool
Network Infrastructure

Alcatel-Lucent Enterprise launches cloud network tool

Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.

By Catherine Knowles • 2 min read • Thu, 12th Dec 2024
SolarWinds celebrates multiple awards for products & execs
Data Analytics

SolarWinds celebrates multiple awards for products & execs

SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.

By Shannon Williams • 3 min read • Thu, 25th Jul 2024
StarHub partners with ServiceNow on new enterprise service platform
Digital Transformation

StarHub partners with ServiceNow on new enterprise service platform

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

By Catherine Knowles • 3 min read • Tue, 9th Jul 2024
BT Group strengthens partnership with ServiceNow to boost AI services
Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024
AI implementation in IT: professionals voice concerns
Multi-cloud

AI implementation in IT: professionals voice concerns

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Kinly promotes Duncan MacPherson to Global Service Director
Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024
SolarWinds honours partners at 2024 Transform Partner Awards
Hybrid Cloud

SolarWinds honours partners at 2024 Transform Partner Awards

SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Generative AI

ServiceNow, NVIDIA debut AI solutions for telecoms service management

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

By Shannon Williams • 3 min read • Fri, 1st Mar 2024
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Data Analytics

SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer

SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.

By Tom Raynel • 3 min read • Wed, 31st Jan 2024
ServiceNow, DXC strengthen partnership with AI focus
Data Analytics

ServiceNow, DXC strengthen partnership with AI focus

ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.

By Shannon Williams • 3 min read • Thu, 30th Nov 2023
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
DevOps

Keeper Security integrates with ServiceNow enhancing cybersecurity posture

Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.

By Sean Mitchell • 2 min read • Thu, 9th Nov 2023
Radware updates Cybersecurity Partner Program to boost MSSPs services
Data Analytics

Radware updates Cybersecurity Partner Program to boost MSSPs services

Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).

By Catherine Knowles • 2 min read • Wed, 25th Oct 2023

Stories from Other Regions

Service management stories

Revealed: Presbyterian Support Central partners with Spark
Health Technologies

Revealed: Presbyterian Support Central partners with Spark

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

By Melania Watson • 3 min read • Mon, 8th Jul 2024
How job management software magnifies worker safety
Software-as-a-Service

How job management software magnifies worker safety

Digital checklists are helping electricians log hazards on site faster, reducing paperwork and making safety compliance easier to track.

By Michael Curreen • 2 min read • Thu, 20th Jun 2024
Calabrio & Customer Driven expand partnership into Australia
Unified Communications

Calabrio & Customer Driven expand partnership into Australia

Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.

By Shannon Williams • 3 min read • Fri, 29th Mar 2024