Service management stories - Page 2

Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.

Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.

Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.

CI&T helps Valleys to Coast link housing and repairs systems, speeding void property turnaround and improving service for 18,000 South Wales residents.

Argenbright Security turns to Totalmobile software to sharpen real-time scheduling, staffing control and compliance across its UK security operations.

Manchester Tech Week's flagship returns to probe how AI can boost cyber defence, resilience and experience without eroding trust or control.

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.