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Retail Stories

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Retail stories

Ecommpay urges merchants to use AI for lost revenue
Customer Experience

Ecommpay urges merchants to use AI for lost revenue

Failed payments are costing online merchants sales, as Ecommpay says AI can also pinpoint lost revenue and lift conversion rates.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Ecommerce needs to realise the role of inclusive finance as it adjusts to a new credit challenge
Buy Now Pay Later

Ecommerce needs to realise the role of inclusive finance as it adjusts to a new credit challenge

Affordability checks could turn away up to 30% of BNPL users, risking abandoned baskets and weaker sales for retailers.

By Andy Smith • 5 min read • Yesterday
Shoppers delay buys as trust in retailer prices falls
Artificial Intelligence

Shoppers delay buys as trust in retailer prices falls

Shoppers are increasingly checking prices across channels, with 79% of US consumers saying they have delayed purchases in hopes of a lower price.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Global Stories

Retail stories

AI outpaces marketers' readiness in measurement study
Software-as-a-Service

AI outpaces marketers' readiness in measurement study

Only 3% of senior marketers say their organisations are fully ready to use AI in marketing measurement, despite its speed benefits.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Infor says Australian firms lead Asia-Pacific AI adoption
Manufacturing

Infor says Australian firms lead Asia-Pacific AI adoption

Australian enterprises have emerged as the region's most mature AI users, with 42% already at full-scale deployment, according to Infor research.

By Raphael Veloso • 4 min read • Yesterday
Vection signs five-year reciprocal reseller deal with Xerox
Document Management

Vection signs five-year reciprocal reseller deal with Xerox

Western Europe customers could gain broader access to AI, workflow and XR tools after Vection and Xerox struck a non-exclusive five-year deal.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Rocket expands mainframe EVA AI platform with PlanGuard
Identity and Access Management

Rocket expands mainframe EVA AI platform with PlanGuard

A security layer is now meant to stop AI agents on mainframes from straying beyond approved tasks, as firms face a shortage of specialist staff.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Australian shoppers quit brands over returns policies
eCommerce

Australian shoppers quit brands over returns policies

A survey found 55% of Australian shoppers have walked away from fashion buys over return terms, exposing a gap retailers may be underestimating.

By Raphael Veloso • 4 min read • 3 days ago
Constructor launches Stripe-powered agentic checkout
Artificial Intelligence

Constructor launches Stripe-powered agentic checkout

Keeping purchases inside the same AI conversation could cut drop-off, as retailers can now add Stripe payments to Constructor's shopping agents globally.

By Karen Joy Bacudo • 3 min read • 4 days ago
Store locators boost digital out-of-home ad intent
Vistar Media

Store locators boost digital out-of-home ad intent

Adding a store locator to digital out-of-home ads can lift visit and purchase intent, with the biggest gains seen in impulse buys, a Dutch study found.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Stories from Other Regions

Retail stories

Card fee regulations are here, so why are card surcharges more common than ever?
Commerce Commission

Card fee regulations are here, so why are card surcharges more common than ever?

Consumers are still being hit by hefty card surcharges as retailers say lower interchange fees are hard to track and not yet filtering through.

By Susan Edmunds • 4 min read • Yesterday
Australian retailers face a peak-season balancing act as rate pressures, consumer caution and supply chain costs collide
Customer Experience

Australian retailers face a peak-season balancing act as rate pressures, consumer caution and supply chain costs collide

Higher borrowing costs and cautious shoppers are forcing retailers to protect margins, avoid markdowns and get stock to the right place.

By Darren O'Connor • 3 min read • 2 days ago
Canon opens Christchurch office in AUD $2 million push
Canon

Canon opens Christchurch office in AUD $2 million push

Regional growth in Canterbury has lifted Canon's New Zealand revenue 17%, prompting a new Christchurch office and showroom for 30 staff.

By Karen Joy Bacudo • 3 min read • 2 days ago
Infios named Gartner Customers' Choice for warehouse systems
Manufacturing

Infios named Gartner Customers' Choice for warehouse systems

The latest peer-rated nod bolsters Infios' standing with warehouse software buyers weighing reliability and support, not just features.

By Raphael Veloso • 3 min read • Yesterday
Staffbase & Cornerstone bring AI learning to frontline staff
Manufacturing

Staffbase & Cornerstone bring AI learning to frontline staff

Australian frontline workers can now get mandatory training in the Staffbase app, helping employers close a long-standing learning gap.

By Raphael Veloso • 3 min read • Today
Australians to spend more this BFCM as AI shopping grows
Generative AI

Australians to spend more this BFCM as AI shopping grows

Rising price caution is not stopping Australians, with average BFCM spending set to hit AUD $346 as 62% plan to use AI shopping help.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
Attentive adds AI tools to sharpen marketing targeting
Generative AI

Attentive adds AI tools to sharpen marketing targeting

Brands using Attentive's platform should be able to target shoppers more precisely as new AI tools turn purchase signals into audience segments and reports.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago