Process automation stories

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

Quantium joins Google Cloud's Gemini Enterprise push with a new AI practice aimed at moving enterprise agents from pilots into production.

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

KPMG deepens Google Cloud tie-up with AI agents for regulated sectors, including a Cardinal Health finance tool to tackle pricing disputes.

Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.

Google Cloud turns Gemini Enterprise into a single control point for developers and staff as it adds governance, no-code building and partner agents.

Backbase unveils AI-native Banking OS to tackle fragmented bank operations and shared customer records, targeting practical AI gains across frontline work.

Adobe unveils CX Enterprise to knit together AI agents, cloud partners and governed marketing workflows across large enterprise tech stacks.

Granicus awards spotlight councils and public bodies cutting wait times, boosting engagement and improving trust through digital services.

Sovos hires Self Financial veteran David McCann to steer global technology push as it scales AI-driven tax compliance tools for multinational clients.

Sage and PwC have launched AI-driven tools to speed Sage Intacct deployment and help accounting firms automate advisory work.

Hyland embeds AI into finance, SAP and student workflows as it upgrades Content Innovation Cloud for regulated enterprise processes.

LangWatch releases open-source AI red-teaming framework to expose hidden vulnerabilities in production agents through multi-turn attack simulations.

Broadridge buys minority stake in CENTRL as AI partnership targets due diligence and RFP workflows for asset managers and retirement firms.

SAP rolls out agentic AI for factories, linking planning, production and logistics as it showcases live demonstrations at Hannover Messe 2026.

Coral lands USD $12.5 million seed backing to expand AI tools that speed up referrals, prior authorisations and intake for US specialists.

Xero unveils AI-native finance platform and JAX assistant to cut admin for small firms, with accountants and bookkeepers also in line for gains.

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

Ricoh survey finds British office staff lose 15 hours a week to paperwork, fuelling tension, lower motivation and worries over AI-driven change.

Exclaimer plugs Workday HR records into email signatures and video meeting branding, cutting manual updates and reducing out-of-date staff details.