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Orchestration Stories - Page 12

UK Stories

Orchestration stories

RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
NTT DATA unveils digital claims platform for UK auto lenders
Digital Transformation

NTT DATA unveils digital claims platform for UK auto lenders

NTT DATA launches a digital claims platform to help UK banks and auto lenders manage redress claims amid growing scrutiny over motor finance deals.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025

Global Stories

Orchestration stories

Pure Storage unveils Enterprise Data Cloud for unified control
Storage

Pure Storage unveils Enterprise Data Cloud for unified control

Pure Storage launches Enterprise Data Cloud, offering centralised control and automation for managing data across on-premises, public cloud and hybrid environments.

By Catherine Knowles • 4 min read • Fri, 20th Jun 2025
The delicate dance of user experience and security in the digital age
Data Protection

The delicate dance of user experience and security in the digital age

Businesses can harmonise user experience and cybersecurity through identity and access management, ensuring seamless yet secure digital interactions.

By Johan Fantenberg • 5 min read • Fri, 20th Jun 2025
Thyssenkrupp boosts supply chain with Celonis AI technology
Data Analytics

Thyssenkrupp boosts supply chain with Celonis AI technology

Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.

By Sean Mitchell • 3 min read • Thu, 19th Jun 2025
Pure Storage unveils Enterprise Data Cloud & flash upgrades
Storage

Pure Storage unveils Enterprise Data Cloud & flash upgrades

Pure Storage launches Enterprise Data Cloud platform and flash hardware upgrades to simplify data management and boost performance across hybrid environments.

By Sean Mitchell • 5 min read • Thu, 19th Jun 2025
NiCE & AWS deepen AI partnership to power CX automation
Unified Communications

NiCE & AWS deepen AI partnership to power CX automation

NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.

By Melvin Hipolito • 4 min read • Thu, 19th Jun 2025
KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Grammarly adopts Gr4vy no-code platform to expand payment options
Fintech

Grammarly adopts Gr4vy no-code platform to expand payment options

Grammarly adopts Gr4vy's no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Cloudinary unveils MCP Server for easier AI-powered image tasks
Generative AI

Cloudinary unveils MCP Server for easier AI-powered image tasks

Cloudinary launches MCP Server, enabling users to manage images and videos via natural language without coding, available to all including free plan users.

By Catherine Knowles • 3 min read • Wed, 18th Jun 2025
SentinelOne launches Singularity AI SIEM for AWS Marketplace
Semiconductors

SentinelOne launches Singularity AI SIEM for AWS Marketplace

SentinelOne has launched its Singularity AI SIEM on AWS Marketplace, enabling customers to boost threat detection and response with AI-powered security tools.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025
NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Pascal Zammit joins FourKites to drive AI supply chain growth
Digital Transformation

Pascal Zammit joins FourKites to drive AI supply chain growth

Pascal Zammit, ex-Michelin SVP, joins FourKites' Strategic Advisory Council to boost AI-driven supply chain innovation and global market growth.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025
Adobe debuts AI tools for large-scale customer experience
Customer Experience

Adobe debuts AI tools for large-scale customer experience

Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.

By Sean Mitchell • 3 min read • Tue, 17th Jun 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

Customer Data Platforms are evolving beyond marketing, becoming essential for unified data, AI readiness, and privacy compliance across enterprises.

By Steven Schuler • 5 min read • Tue, 17th Jun 2025

Stories from Other Regions

Orchestration stories

Agentic AI market set to soar as firms drive automation growth
Customer Experience

Agentic AI market set to soar as firms drive automation growth

Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.

By Shannon Williams • 6 min read • Wed, 18th Jun 2025
Motorhome Republic launches PayTo for instant bank transfers
Customer Experience

Motorhome Republic launches PayTo for instant bank transfers

Motorhome Republic now offers PayTo for instant bank transfers in Australia, helping customers avoid card fees and speed up motorhome rental payments.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025