Opinion Stories - Page 9

UK Stories

Opinion stories

Building stronger foundations for the future of retail

Rising costs and demand for real-time services are pushing retailers to standardise networks, as patchwork systems slow expansion and raise risk.

By Laurence Malthouse • 6 min read • Last month

Global Stories

Opinion stories

Virtual Private Networks

Small alert, big defense: Inside a SOC's early-morning response

A Monday-morning Microsoft 365 login from Germany was flagged, letting a partner reset a compromised account before attackers could act.

By Sarah Wilkinson • 4 min read • Last month

Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Last month

Customer Experience

Pivoting marketing strategy in the face of a recession

Inflation is forcing brands to ditch blanket discounts as shoppers scrutinise every purchase and demand clearer value.

By Azadeh Williams • 6 min read • Last month

Digital Transformation

From APIs to MCPs: The new architecture powering enterprise AI

Enterprises risk slower AI rollouts and higher integration costs as Model Context Protocols emerge to govern agent access to tools and data.

By Srinivas Gutta • 4 min read • Last month

Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Last month

Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Last month

Digital Transformation

The rush to GEO is understandable. But here's what gets missed in the scramble

Only a third of firms have trained teams in GEO, yet most marketers plan to spend more next year, risking wasted budget without consistent brand signals.

By Becky Rawlings • 5 min read • Last month

Customer Relationship Management

Why email automation fails without clean and verified data

Poor data quality can derail automated campaigns, driving bounces, weak targeting and misleading metrics despite higher engagement potential.

By Edmund Ng • 6 min read • Last month

Customer Experience

Brands are losing the Buy Box and up to 80% of marketplace sales with it

Unauthorized sellers can capture most marketplace sales when they seize the Buy Box, leaving brands with lost revenue and weaker control.

By Paolo Emilio Ascoli • 4 min read • Last month

Data Protection

Building digital trust: Data quality provides a scalable path

Trusted data can cut fraud, speed onboarding and reduce manual reviews as banks try to balance customer ease with tighter controls.

By Bud Walker • 6 min read • Last month

Digital Transformation

AI expert reveals the 'New Currency' in AI discovery for eCommerce brands

Mid-sized Shopify brands can now beat bigger rivals in AI shopping results if their product data is clearer, not louder.

By Sangeeta Mudnal • 4 min read • Last month

Stories from Other Regions

Opinion stories

Document Management

Why some teams adopt software and then stop using it

Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.

By Charle Cao • 6 min read • Last month

Opinion

How to create a statement staircase with the right lighting

Well chosen fixtures can turn a plain stairway into a focal point, while also improving safety and making each step easier to see.

By Pervez Danishyar • 5 min read • Last month

DevOps

The biggest mistakes companies make when choosing management software

Poorly chosen systems can slow projects, frustrate crews and leave construction firms paying for software that nobody uses.

By Charle Cao • 6 min read • Last month

Digital Transformation

Why robust AI governance is key to building trust in agentic AI systems in FY2027

Poor governance could expose Australian firms to legal, reputational and operational risks as they deploy autonomous AI agents at scale.

By Sreeni Unnamatla • 4 min read • Last month

DevOps

Leading Agentic AI teams in Singapore: What technology leaders should know

With 93% of Singapore executives now treating AI software innovation as strategic, leaders face a tougher test: keeping experts aligned and shipping fast.

By Michelle Gill • 5 min read • Last month