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Phoenix47 launches Fusion47 AI agent for IT support
Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TeamViewer utilising AI to cut costly digital friction
Wearables

TeamViewer utilising AI to cut costly digital friction

A survey of 4,000 workers found digital friction is fuelling burnout, tears and staff turnover as TeamViewer automates routine IT tasks.

By David Shilovsky • 5 min read • Last week
ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.

By Mark Tarre • 3 min read • Last week
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Why service desks are emerging as a critical security weakness
Virtual Private Networks

Why service desks are emerging as a critical security weakness

Attackers are exploiting help functions to reset credentials and bypass defences, putting entire networks at risk through a single call.

By Christopher Hills • 4 min read • Last week
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month
Why frontline mobility is becoming an operational intelligence layer
Digital Transformation

Why frontline mobility is becoming an operational intelligence layer

Frontline device outages are costing logistics and healthcare teams hours a month, pushing mobility from support tool to data source.

By Michael Dyson • 4 min read • Last month
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Last month
MacDrive 12 adds encrypted APFS support for Windows
Storage

MacDrive 12 adds encrypted APFS support for Windows

Windows users can now open and save encrypted Mac drives without reformatting, as MacDrive 12 expands APFS support and crash protection.

By Kaleah Salmon • 3 min read • Last month
Former Black Basta affiliates target executives in Teams
Unified Communications

Former Black Basta affiliates target executives in Teams

Senior staff are increasingly in the crosshairs as suspected former Black Basta affiliates use Teams impersonation to seize remote access.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

IT support stories

OpenAI adds Chrome extension to Codex as Australia surges
Data Protection

OpenAI adds Chrome extension to Codex as Australia surges

Rising Australian demand is driving wider take-up of OpenAI's Codex, as the coding agent gains Chrome access for signed-in work across web apps.

By Mark Tarre • 4 min read • Last week
Optus launches free cyber readiness programme for SMEs
Malware

Optus launches free cyber readiness programme for SMEs

Survey data showing 35% of small firms hit by cyberattacks has prompted a free Optus scheme to help businesses prepare and respond.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Lumify Learn launches tech training packs for jobs
EduTech

Lumify Learn launches tech training packs for jobs

Australian employers’ doubts over degree-only routes have boosted demand for training that combines qualifications, certifications and workplace experience.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Fujifilm Business Innovation Australia names Nagata
Document Management

Fujifilm Business Innovation Australia names Nagata

The change signals a push towards recurring software and IT revenue as the company expands beyond printers and copiers in Australia.

By Mark Tarre • 3 min read • Last month
New Sydney Catalyst conference backs MSP peer lessons
Customer Experience

New Sydney Catalyst conference backs MSP peer lessons

All ticket sales will support charity as the Sydney event aims to give managed service providers practical lessons instead of vendor pitches.

By Mark Tarre • 4 min read • Last month