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IT operations management stories

DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Citrix adds managed observability & developer services
Software-as-a-Service

Citrix adds managed observability & developer services

Enterprises can now monitor workspace telemetry and spin up secure cloud development environments without adding more infrastructure to run.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Autonomous IT boom fuelling LogicMonitor's APAC growth
Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • Last week
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • Last week
Acronis launches AI tools for managed service providers
Software-as-a-Service

Acronis launches AI tools for managed service providers

Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.

By Sofiah Nichole Salivio • 5 min read • Last month
AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • Last month
Dynatrace adds AI agents for governed IT operations
Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • Last month
IT leaders prioritise AI over infrastructure as code
DevOps

IT leaders prioritise AI over infrastructure as code

Most firms still depend on manual endpoint workflows, even as they plan to step up AI spending and struggle with slow patching and poor visibility.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Website outages recover in two minutes through summer
DevOps

Website outages recover in two minutes through summer

Businesses saw no summer slowdown in website fixes, with half of outages still cleared in under two minutes despite holiday absences.

By Sean Mitchell • 4 min read • Last month
SoftwareOne partners NinjaOne to simplify ANZ IT ops
Disaster Recovery

SoftwareOne partners NinjaOne to simplify ANZ IT ops

ANZ businesses could cut endpoint management sprawl as SoftwareOne adds NinjaOne's platform to its direct sales offer, easing IT overheads.

By Sean Mitchell • 4 min read • Last month
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month
Recast bundles endpoint management & patching tools
Digital Transformation

Recast bundles endpoint management & patching tools

Rising vulnerability volumes are pushing IT teams to treat patching as a constant task, and not a periodic maintenance job.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

IT operations management stories

Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • Last week
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last month
NetBox Labs and BlueAlly partner on network automation
Digital Transformation

NetBox Labs and BlueAlly partner on network automation

Automation projects may be easier to trust as BlueAlly adopts NetBox Labs' infrastructure data platform across customer deployments.

By Mark Tarre • 4 min read • Last month
Komodor adds AI memory to its site reliability platform
Software-as-a-Service

Komodor adds AI memory to its site reliability platform

Operations teams can now feed earlier incidents into Komodor's AI agent, helping it avoid repeat mistakes in complex cloud-native systems.

By Sean Mitchell • 4 min read • Last month
Ondaro promotes three to vice president in ServiceNow shift
Software-as-a-Service

Ondaro promotes three to vice president in ServiceNow shift

As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.

By Sofiah Nichole Salivio • 4 min read • Last month
ManageEngine automates final TLS certificate deployment
DevOps

ManageEngine automates final TLS certificate deployment

Shorter TLS validity periods are set to increase outage risk and admin workload, prompting ManageEngine to automate post-renewal deployment.

By Sofiah Nichole Salivio • 4 min read • Last month