Incident management Stories

UK Stories

Incident management stories

Telent expands ICT support for Maritime & Coastguard Agency

By consolidating support across 24 sites, the agency has cut supplier complexity and bolstered the resilience of systems behind search and rescue operations.

By Sofiah Nichole Salivio • 3 min read • Today

Global Stories

Incident management stories

Artificial Intelligence

Datadog launches Scout 1.0 for production issue checks

Lower inference costs could let engineers run automated incident checks more often, as Datadog tests Scout 1.0 on real production alerts.

By Mara Sugue • 4 min read • Last week

Hybrid Cloud

LogicMonitor launches AI-led IT model with governed action

Enterprises under pressure from alert overload may gain faster incident as the platform ties AI recommendations to strict human approvals and audit trails.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

SolarWinds launches Avior AI for controlled IT operations

The tool is designed to cut outage risk and compliance headaches by letting operators automate routine tasks while approving only higher-risk actions.

By Sofiah Nichole Salivio • 3 min read • Last week

Risk & Compliance

AI agents in IT service management and cloud operations

Teams can save time on tickets, incident summaries and cloud cost checks, but production changes still need named human approval.

By Krunal Panchal • 5 min read • Last week

Software-as-a-Service

Netpoleon ANZ adds BMC Helix in regional distribution deal

Enterprises across Australia and New Zealand will gain a new option for automating IT operations as Netpoleon expands its portfolio with BMC Helix.

By Mara Sugue • 4 min read • This month

Privileged Access Management

Keeper launches Freshservice workflow for access approvals

IT teams can approve vault and privileged access requests inside Freshservice tickets, reducing handoffs and preserving audit trails.

By Raphael Veloso • 3 min read • This month

DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month

Security Information and Event Management

Hexnode XDR adds macOS support & faster remediation

MacOS users can now be covered by Hexnode's XDR as the update aims to cut alert overload and speed up threat response for IT teams.

By Raphael Veloso • 4 min read • This month

Software-as-a-Service

How simplifying IT helps teams perform at racing speed

As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.

By Musidora Jorgensen • 4 min read • Last month

IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last month

Software-as-a-Service

Komodor launches agentic operations platform for SRE

Rising production incidents and AI governance gaps are driving demand for Komodor's platform, which lets teams run and control agents at scale.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Incident management stories

Software-as-a-Service

Flexera & Atlassian tie up to boost AI service data

The tie-up aims to fix a long-standing data gap in IT operations, giving service teams richer context to speed incident handling and cut risk.

By Mara Sugue • 4 min read • 3 days ago

DevOps

Grafana adds knowledge graph to link telemetry & users

The update is designed to help engineers trace faults from infrastructure issues to affected services and customers, cutting time to resolution.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

DevOps

Grafana adds AI agent tools & observability updates

Teams can now monitor AI agents and let them flag anomalies, diagnose issues and draft fixes as Grafana expands its cloud tools.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Digital Transformation

Kinetic IT wins AUD $250 million WA police IT contract

The deal will put core policing technology support under one provider across 15 districts, more than 200 sites and 8,800 staff.

By Joseph Gabriel Lagonsin • 3 min read • This month

DevOps

ControlTheory launches Dstl8 to feedback production issues

The platform meant to cut response times for teams wrestling with faster AI-driven release cycles, and one early customer surfaced 328 incidents in two months.

By Sofiah Nichole Salivio • 3 min read • This month