Incident management stories

AppViewX claims 302% ROI and USD $3.9m in benefits from automated SSL/TLS certificate management as lifespans head towards 47 days.

EcoOnline's first Mega Trends Report charts a shift from compliance checklists to connected risk data and real-time frontline engagement.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

IT teams report limited visibility across hybrid setups, fuelling tool sprawl and silos as they increasingly turn to AI for observability.

AutoRek unveils RegToolKit, a real-time regulatory compliance hub mapping rules to controls, audit trails and breach remediation.

Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.

Datadog's new MCP Server pipes live telemetry into AI agents and dev tools, promising real-time debugging under existing governance controls.

Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.

Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.

On Women's Day, a former night-shift engineer shares how resilience, support and fair chances turned NOC grind into tech leadership.

Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.

Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

Ataccama adds AI-driven data observability to its ONE platform, unifying pipeline monitoring, alerting and governance for regulated users.

Targa Telematics moves core systems to Equinix data centres in Milan and Frankfurt to bolster data sovereignty, resilience and growth.

Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.