Customer service stories - Page 38

Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.