Customer service stories - Page 3
8x8 launches AI Studio for customer experience agents
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
StorMagic posts 36% growth as VMware rivals gain ground
Last week
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virtualisation
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hyperscale
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converged infrastructure
StorMagic says customers fleeing VMware and rising hardware costs helped drive 36% annual recurring revenue growth as it expands partners.
Infobip launches AgentOS platform, targets agentic AI shift
Last week
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Qlik partners ServiceNow to embed analytics in workflows
Last week
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data analytics
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data fabric
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rpa
Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.
HSS ProService appoints Sam Davies as Supply Chain Director
Last week
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data analytics
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digital transformation
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cx
HSS ProService Marketplace appoints former Amazon manager Sam Davies to drive supplier expansion and digital overhaul.
Kiwis turn to travel agents amid Middle East disruption
This month
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risk & compliance
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customer service
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airlines
Kiwis lean on travel agents as Middle East tensions drive reroutes, cancellations and surging demand for expert advice.
8x8 wins Gold for Engage at New York design awards
This month
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Synthflow appoints Matt Alexander as Channel Chief
This month
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Narwhal Labs raises GBP £20 million for DeepBlue OS
This month
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saas
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uc
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data protection
Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.
Minor Hotels unveils global AI platform with Google
This month
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Oracle launches agentic apps across Fusion Cloud suite
This month
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crm
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manufacturing
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digital transformation
Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.
Twilio survey finds conversational AI adoption gap widens
This month
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
Parcelhero adds AI support chat for round-the-clock help
This month
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uc
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cx
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martech
Parcelhero rolls out AI hero chatbot and live-agent handoff to speed 24-hour support for shipments, packaging queries and customs delays.
Sprinklr adds AI copilots & controls in Spring '26 update
This month
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uc
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cx
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martech
Sprinklr rolls out Spring '26 update with AI copilots, testing controls and customer feedback tools for enterprises.
Celerity acquires Ranger4 in automation & AI push
This month
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
Infobip embeds AI across operations at DevDays 2026
This month
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uc
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digital transformation
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cx
Infobip uses DevDays 2026 to push AI into workflows, training and product design as it marks 20 years and expands its global cloud platform.
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
This month
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digital transformation
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cx
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martech
Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.
Orange Business adds deepfake detection to services
This month
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uc
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cx
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phishing
Orange Business to weave Reality Defender's deepfake checks into enterprise communications for 7,000 customers amid rising fraud fears.
Keyloop buys Motortech.ai to boost Fusion AI tools
This month
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digital transformation
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fintech
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cx
Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.
Salesforce adds Slackbot features to boost CRM work
This month
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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.