Customer service stories - Page 14
James Ormesher Joins Tesserent as Chief Growth Officer to Drive Customer Acquisition & Expansion in ANZ
Mon, 9th Oct 2023
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cybersecurity
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insurance
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customer service
Tesserent appoints James Ormesher as Chief Growth Officer to accelerate customer acquisition and growth in the region.
One NZ commits to greater transparency: Real-time customer service metrics shared
Wed, 4th Oct 2023
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uc
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telco
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customer service
One New Zealand enhances transparency by sharing real-time customer service data, revealing improved support metrics.
Colby Derrimut wins Dematic's Distributor of the Year 2022 Award
Thu, 28th Sep 2023
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supply chain & logistics
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awards
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customer service
Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
BeyondTrust achieves customer security certification
Fri, 15th Sep 2023
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iam
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risk & compliance
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customer service
BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.
Lenovo starts reduced carbon transport service for sustainability
Wed, 6th Sep 2023
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cleantech
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lenovo
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sustainability
The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.
BotPenguin unveils advanced AI chatbots for better experience
Thu, 31st Aug 2023
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uc
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data analytics
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cx
BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
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uc
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cx
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martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
Interactive recognised as a Cisco powered service provider
Mon, 28th Aug 2023
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network infrastructure
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sd-wan
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sdn
According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.
Verizon executive joins Quantum-Secure encryption company
Thu, 24th Aug 2023
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uc
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data protection
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physical security
Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.
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atNorth appoints Erling Gudmundsson as COO for Expansion
Tue, 15th Aug 2023
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hyperscale
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ai
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cleantech
atNorth appoints Erling Gudmundsson as COO, strengthening its leadership team for sustainable digital infrastructure growth.
Got It’s Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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digital transformation
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genai
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llms
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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uc
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telco
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customer service
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
Key factors to look for in a Customer Experience Software
Wed, 26th Jul 2023
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uc
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cx
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martech
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
Ascensos uses Calabrio ONE to save 375 hours a week
Mon, 24th Jul 2023
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uc
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productivity
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contact centre
Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
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uc
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data privacy
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llms
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
Conversational AI's role in optimising debt collection
Mon, 10th Jul 2023
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uc
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digital transformation
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fintech
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
New survey explores short term impact of generative AI
Thu, 29th Jun 2023
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genai
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ai
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software development
Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.