Customer service stories - Page 12
Businesses reconsider cloud-based AI over data privacy concerns
Tue, 5th Dec 2023
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genai
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data privacy
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ai
Businesses may pivot away from cloud-based AI systems to on-premise servers due to rising data privacy concerns.
UK firms losing £244bn annually due to poor data and revenue loss
Thu, 30th Nov 2023
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digital entertainment
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personal computing devices
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apple
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Diverge powers 1 million smart energy meters in Australia and New Zealand
Thu, 30th Nov 2023
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data analytics
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power / energy
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amazon
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
UK businesses regret two-thirds of recent software purchases
Thu, 30th Nov 2023
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advanced persistent threat protection
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cybersecurity
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productivity
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
Wed, 29th Nov 2023
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edutech
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supply chain & logistics
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healthtech
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
Tue, 28th Nov 2023
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partner programmes
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resellers
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f5 networks
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Mon, 27th Nov 2023
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support
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customer service
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community
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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cx
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martech
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collaboration
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
ToolTime launches UK job management software for tradespeople
Tue, 21st Nov 2023
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smartphones
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personal computing devices
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ios
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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partner programmes
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risk & compliance
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deloitte
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Wed, 15th Nov 2023
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digital transformation
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llms
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ai
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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Tom Gough appointed as Sage's Country Manager for Australia & New Zealand
Wed, 15th Nov 2023
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customer service
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sage
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leadership
Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.
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Vudoo appoints Peter Manten as Managing Director for APAC
Tue, 14th Nov 2023
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customer service
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market growth
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retail media
Melbourne-based pioneer Vudoo has appointed Peter Manten as its new Managing Director for Australia and Asia Pacific.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Thu, 2nd Nov 2023
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cloud services
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collaboration
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support
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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supply chain & logistics
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cleantech
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sustainability
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Lenovo recognises top NZ business partners at Gala Awards
Mon, 30th Oct 2023
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lenovo
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awards
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customer service
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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cx
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martech
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hcm
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Former Exec for Hitachi Vantara Joins Proofpoint as Senior VP
Tue, 24th Oct 2023
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advanced persistent threat protection
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cybersecurity
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email
Former Hitachi Vantara executive Mark Ablett has been appointed as Senior VP for Proofpoint in the Asia Pacific and Japan region.