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Customer Satisfaction Stories - Page 23

UK Stories

Customer Satisfaction stories

Target Group & FourNet partner to enhance NICE CXone use
Unified Communications

Target Group & FourNet partner to enhance NICE CXone use

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025
Trusted Tech boosts cloud solutions with new support service
Microsoft

Trusted Tech boosts cloud solutions with new support service

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

By Catherine Knowles • 3 min read • Thu, 20th Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025

Global Stories

Customer Satisfaction stories

TCS & Salesforce team up to boost AI for manufacturers
Customer Relationship Management

TCS & Salesforce team up to boost AI for manufacturers

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

By Sean Mitchell • 3 min read • Fri, 28th Feb 2025
Snom Technology strengthens team with key appointments
Unified Communications

Snom Technology strengthens team with key appointments

Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.

By Moritz Florian • 2 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025
IKEA tops ecommerce for best customer experience in 2025
Customer Experience

IKEA tops ecommerce for best customer experience in 2025

A study has crowned IKEA the top ecommerce site for customer experience in the UK for 2025, outpacing competitors with superior site performance.

By Kaleah Salmon • 3 min read • Thu, 27th Feb 2025
PagerDuty introduces Agentic AI to enhance operations
Data Analytics

PagerDuty introduces Agentic AI to enhance operations

PagerDuty has launched its Agentic AI features in Asia, aiming to boost enterprise digital operations efficiency and reduce costs while enhancing customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
Allegis Group enhances efficiency with Salesforce Agentforce
Marketing Technologies

Allegis Group enhances efficiency with Salesforce Agentforce

Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025
AI reshapes banking with Goldman Sachs leading adoption
Generative AI

AI reshapes banking with Goldman Sachs leading adoption

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025
GIMME transforms NZ alcohol delivery with safety focus
Supply Chain

GIMME transforms NZ alcohol delivery with safety focus

GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.

By Sean Mitchell • 2 min read • Sat, 22nd Feb 2025
JAVLN appoints new leaders to tackle data integration issues
Software-as-a-Service

JAVLN appoints new leaders to tackle data integration issues

JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.

By Moritz Florian • 3 min read • Fri, 21st Feb 2025
TechSee unveils Connectivity Guru for Wi-Fi diagnostics
Customer Experience

TechSee unveils Connectivity Guru for Wi-Fi diagnostics

TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.

By Shannon Williams • 2 min read • Fri, 21st Feb 2025
Wireless Broadband Alliance releases L4S Wi-Fi guidelines
Gaming

Wireless Broadband Alliance releases L4S Wi-Fi guidelines

The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Elastic appoints Jeremy Pell as ANZ area vice president
Marketing Technologies

Elastic appoints Jeremy Pell as ANZ area vice president

Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.

By Moritz Florian • 2 min read • Wed, 12th Feb 2025
Monday.com launches AI enterprise service management tool
Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
KnowBe4 appoints Wehmeyer as VP of customer success
Cybersecurity

KnowBe4 appoints Wehmeyer as VP of customer success

KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.

By Moritz Florian • 2 min read • Tue, 11th Feb 2025
IFS reports strongest financial results for 2024
Manufacturing

IFS reports strongest financial results for 2024

IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.

By Melania Watson • 3 min read • Wed, 5th Feb 2025