Customer engagement stories - Page 4

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

TD SYNNEX and SAS launch a European SAS Viya demo environment to speed AI prototypes, cut setup costs and shorten partner sales cycles.

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.

As AI reshapes work, women are using it to ditch outdated trade-offs and prove ambitious careers and rich family lives can coexist.

Veeam taps seasoned sales and channel leader Piero Gallucci as Regional Vice President to drive UK and Ireland data resilience growth.

UK insurers say their AI talent is ready, but scaling from siloed tools to enterprise-wide impact still hinges on people and culture.

Connected packaging sheds its fad status as record executive backing, rising budgets and compliance pressures push it firmly into the boardroom.

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.