Customer engagement stories - Page 3
Rugs Direct launches WhatsApp returns service in UK
Last month
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digital transformation
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cx
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martech
Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.
Hapana rebuilds fitness platform after USD $7.25 million
Last month
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saas
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data analytics
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digital transformation
Hapana unveils rebuilt fitness software platform after USD $7.25 million Microequities-led round, targeting multi-site operators with AI tools.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
OFX appoints Liz Lord to drive broader business offer
Last month
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digital transformation
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fintech
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cx
OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.
SAP finds UK brands overestimate customer experience
Last month
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crm
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digital transformation
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cx
SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.
ADI urges forecourts to boost sales with digital signs
Last month
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digital signage
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digital transformation
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ecm
ADI is urging UK forecourts to switch to digital signage, claiming screens can boost footfall, upsell higher-margin goods and transform sites.
Broot.ai adds Vonage voice APIs for in-app CRM calling
Last month
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saas
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crm
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uc
Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
BT says over 3 million UK homes move to digital landlines
Last month
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uc
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network infrastructure
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cx
More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.
Exclusive: G+D's Sofiane Chouane on the future of European fintech
Last month
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data protection
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dr
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fintech
European fintech is maturing as G+D's Sofiane Chouane charts a future shaped by stricter regulation, AI, and bank-startup partnerships.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Aegon’s Mylo app tracks down GBP £135m in pensions
Last month
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digital transformation
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fintech
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cx
Aegon app Mylo consolidates more than GBP £135m in pensions as digital tracing tools tackle the UK's growing lost pots problem.
Circles, Airwallex bring embedded finance to global telcos
Last month
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saas
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dr
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digital transformation
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
AI speeds up content production, but sameness a problem
Last month
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cx
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martech
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rpa
PhotoShelter report finds content is produced faster with AI, but brands are still battling generic content, stalled approvals and flat audience engagement.
Singulr AI expands Richard Bird role to steer agentic risk
Last month
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data protection
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digital transformation
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cx
Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.
World Cup to spark UK spending surge & second screens
Last month
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gaming
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cx
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martech
World Cup set to kick off UK spending spree as fans splash out on home viewing gear and juggle matches with shopping on second screens.
EE & Samsung offer free AI masterclasses with perks
Last month
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cx
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martech
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personalisation
EE and Samsung launch free AI masterclasses at Westfield White City, with Galaxy AI demos and a GBP £100 voucher for attendees.
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Last month
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uc
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digital transformation
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cx
Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.
PureFacts, Innover unite to bring AI to revenue ops
Last month
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data analytics
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digital transformation
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cx
PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.
AI investment surges as firms lag on omnichannel CX
Last month
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uc
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digital transformation
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cx
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
Experian launches postcode credit score app in ChatGPT
Last month
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data protection
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fintech
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cx
Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.