Case management stories

Newgen Software has been named a 'Niche Player' in Gartner's 2025 Magic Quadrant for Business Orchestration and Automation Technologies, highlighting its strengths in enterprise automation.

A report reveals 87% of senior lawyers see AI-driven case strategy software as essential, reshaping litigation by improving outcomes and competitiveness.

NZTA and Verra Mobility launched a cloud-based system to enhance road safety camera incident processing, improving enforcement and supporting safer roads in New Zealand.

CrowdStrike upgrades its Falcon platform with FalconID, offering passwordless MFA and enhanced tools to secure human, AI, and non-human identities in hybrid IT.

FICO has been named a category leader by Chartis Research for the fifth consecutive time in enterprise, payment fraud solutions and fraud platforms in 2025.

SAS has been named Market Leader in AI-driven fraud and AML case management, praised for its stable platform and advanced cloud-native AI features.

Hyland will open source its AI-ready, cloud-native Content Repository, enhancing enterprise scalability, flexibility, and integration with modern AI workloads.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Holding Redlich has begun a two-month pilot of Automatise's Cicero AI platform to enhance efficiency and data security across key legal practice groups nationwide.

Tata Consultancy Services will automate the Council of Europe Development Bank’s reconciliation processes to boost efficiency and handle complex transactions.

TCS partners with the Council of Europe Development Bank to automate reconciliation using AI, enhancing efficiency and transparency in European operations.

Report It Now and Accord Analytics have launched an AI-driven fraud detection and whistleblower system across Australasia to tackle rising fraud.

SEON launches AI-powered real-time AML suite, unifying fraud and compliance tools to enhance risk detection and streamline regulatory reporting.

Opus 2 leads AI adoption in litigation management, with nearly half of major law firms choosing its platform, five times more than any rival solution.

Linklaters expands use of Opus 2’s AI-powered platform to enhance efficiency and collaboration across its litigation, arbitration and investigations teams.

Infinigate partners with Torq to distribute HyperSOC, an AI-driven solution enhancing security operations centres across Europe with advanced automation.

Altia names Natalie Farr as Director of Sales and Partnerships for EMEA to boost growth and deploy its new investigative platform across the region.

The University of Melbourne’s Mobile Learning Unit partners with Rimini Street to enhance support for its Salesforce-based eLearning platform and ensure operational efficiency.

CrowdStrike extends Falcon OverWatch threat hunting to third-party data, boosting detection across unmanaged infrastructure and all attack surfaces.

The ICC has launched an enhanced version of its Case Connect platform, powered by Opus 2, to streamline arbitration and improve dispute resolution efficiency.