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Olatti has added a feature that lets Claude and ChatGPT send messages on users' behalf in its business phone platform. The update expands the Southampton-built service's existing connection with the two AI assistants.
Users can ask either assistant about recorded calls, summaries and transcripts, then tell it to draft a message to a colleague or an existing chat in Olatti. The message is sent only after the user approves the wording.
Until now, the connector could read information in Olatti and place calls, but could not write anything back into the system. The new messaging function is the first feature that lets the assistant take action inside the platform beyond retrieving information or starting a call.
Axel Molist, founder and chief executive officer of Olatti, said the approval step was central to the feature's design. "The message goes out in your name, so you see the exact words before Claude sends anything. If they're not right, it doesn't go," he said.
The connector works on a per-user basis, with each sign-in tied to one individual. The assistant can view that user's call history, chats and devices, along with the account's contacts, but cannot access a colleague's calls or messages.
Its actions are also limited. It cannot edit contacts, change account settings, transfer a call or hang up. When placing calls, it asks which device the user wants to use, then rings that device before connecting the call.
Calling is restricted to UK landline, mobile and freephone numbers, as well as Olatti extensions. The system does not allow calls to premium-rate, shared-cost or international numbers.
How it works
Olatti's MCP server links the platform with Claude and ChatGPT. Through that connection, users can ask the assistant to find recent calls by participant, number, date range, tag, or whether the call was internal or external, then read the summary or full transcript.
The assistant can also identify frequent contacts over a given period, look up contact details by name, company or number, and summarise direct messages or channels. Messaging adds to those functions by letting the assistant draft a note to a colleague or an existing chat thread.
If there is no direct chat with the intended recipient, the system starts one. The message is then sent from the user's Olatti account once the wording has been approved.
Access to the connector is granted through an Olatti sign-in and user approval. That access lasts for an hour and renews automatically, but users who do not use the feature for a week must sign in again.
Pricing tiers
The assistant's access to call content depends on the customer's plan. On Olatti's Metered plan, priced at £5 per user a month when billed annually or £6 a month plus call charges, the assistant can see that a call took place but cannot read what was said because transcripts and summaries are not included.
Those features are available on the Plus and Unlimited plans. Plus costs £17 per user a month when billed annually or £20 monthly, excluding VAT, while Unlimited costs £21 per user a month when billed annually or £25 monthly, excluding VAT.
Plus includes 2,000 UK minutes a month pooled across the team, split between 1,000 landline minutes and 1,000 mobile minutes, and stores recordings for 12 months. Unlimited includes unlimited UK calls, subject to a fair-use limit of 2,000 landline minutes and 2,000 mobile minutes, with recordings stored for three years.
Metered calls are charged at 1p a minute to UK landlines and 3p a minute to mobiles. Every plan includes one UK number.
Olatti is also offering the first 100 UK teams in its founding club 30% off the plan price for as long as they remain customers. A seven-day free trial is available with 100 landline minutes and 50 mobile minutes, with no card required.
Data handling
Olatti said voice processing, transcription and summarisation are handled on its own infrastructure in UK data centres. Connecting Claude or ChatGPT does not change where that processing takes place, although any information read by the assistant is handled by the relevant AI provider under its own terms.
Customers remain responsible for the lawful use of recordings, including informing participants when a call is being recorded.
Olatti launched as a self-serve product for UK customers and is built by We UC in Southampton. The service combines calls on UK geographic numbers with team messaging, video meetings, call recording, transcription and summaries in desktop and mobile apps. Teams with more than 10 users are offered personal onboarding.
Olatti said it is bootstrapped and has no outside investment.