Customer service stories - Page 24

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.

Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.

The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.

Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.

Sonus Networks bounced back in the second half of 2015 after a rocky start to the year, but still earned less revenue overall when compared to 2014.

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

The Australian economy is forecast to remain soft in the coming year. Businesses make sure they have the technology to remain resilient.

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark’s mobile broadband or landline networks.

Predictive analytics, a game changer in business, remains underexploited, even as it offers solutions for risk, marketing, and pricing.

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

Aspect Software’s Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.

Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

Microsoft has unveiled the opening date for its Sydney flagship store, which will be one of the two biggest stores to date for the vendor.