Adam Ford stories

Adam Ford is a keen observer of contemporary business environments, particularly focusing on issues surrounding privacy and customer experience. His recent contributions highlight key leadership roles and trends that shape the landscape of these essential areas.

In his story about the appointment of Managing Director for Australia and New Zealand at the International Association of Privacy Professionals, Ford underscores the importance of leadership in navigating the complexities of privacy in today's digital world. Readers gain insights into how organizational strategies can adapt to emerging privacy regulations and best practices.

Furthermore, in exploring customer experience transformation, Ford dissects common pitfalls that organizations face when trying to enhance their services. His analysis emphasizes the significance of a well-thought-out strategy, offering readers a framework for understanding how to implement effective changes in customer relations.

IAPP appoints Managing Director for Australia & New Zealand

Adam Ford appointed as Managing Director for Australia and New Zealand at the International Association of Privacy Professionals.

Five ways to make customer experience transformation easier

Mon, 25th Nov 2019

crm

digital transformation

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.