Abhishek Malhotra stories

Abhishek Malhotra is an insightful author whose recent work tackles the critical issue of customer satisfaction in the age of chatbots. Through his compelling storytelling, he delves into the shortcomings of current chatbot technologies and the impact they have on consumer experiences.

In his article 'Is your chatbot bringing down the customer satisfaction score?', Malhotra provides a thorough analysis of how issues such as lack of transparency, inadequate language models, and subpar conversation design can lead to a decline in customer satisfaction. Readers can gain a nuanced understanding of the technological and design flaws that hinder effective communication between machines and users.

By engaging with Malhotra's stories, you can learn about the importance of designing user-centric systems and the role of innovation in improving customer interactions. His work encourages readers to think critically about the technologies they use daily and the standards that they should meet to truly enhance customer satisfaction.