LogicMonitor unveils AI upgrades, new pricing & cloud support
LogicMonitor has announced enhancements to its LM Envision platform with the launch of new AI-driven features, expanded cloud support, and a revised pricing structure.
Edwin AI upgrades
The company's Edwin AI tool is now providing predictive resilience on a large scale, with LogicMonitor reporting that clients have seen incident volume cut by as much as 67 percent and alert noise reduced by over 80 percent. Edwin AI is also designed to automate the initial stages of issue remediation, with organisations noting measurable benefits within the first hour of implementation.
"IT leaders are overwhelmed by alert fatigue, rising complexity, and outdated, reactive operations. That model no longer works. With Edwin AI and our new service-level intelligence, we are giving teams the foresight to anticipate issues, prevent disruptions, and keep their businesses running predictably and resiliently. In a world where downtime can cost millions an hour, proactive IT is not just smart, it is a business imperative," said Christina Kosmowski, CEO of LogicMonitor.
Saba Maroun, Chief Customer Services Officer at Nexon Asia Pacific, also commented on the impact of Edwin AI on their operations. "Edwin AI is a trusted member of our team, always on and relentlessly reliable. Edwin AI has taken hours off our weekly workload and empowered us to make smarter, faster decisions with confidence."
Service-level view
The general availability of LM Uptime and Dynamic Service Insights introduces what LogicMonitor characterises as direct mapping between technology performance and business services. These tools aim to help IT leaders identify underlying issues earlier, maintain service-level agreements (SLAs), and protect customer experience across on-premises, cloud, and edge infrastructure.
According to LogicMonitor, this added clarity should also assist IT operations teams in communicating the business significance of their activities and the technology they manage.
Cloud support expansion
The new enhancements include added support for Oracle Cloud Infrastructure (OCI), joining existing compatibility with AWS, Azure, and Google Cloud Platform (GCP). OCI monitoring will be made generally available in October, and LogicMonitor states that this will extend its unified visibility across more multi-cloud environments, potentially supporting organisations looking to reduce the number of observability tools required to monitor workloads across different platforms.
Pricing changes
To accompany these new technical features, LogicMonitor has introduced a revised platform pricing model. The company claims the new approach is designed to simplify uptake and scalability, with flexible packaging in the form of 'Hybrid Units' across Essentials, Advanced, and Signature tiers. Pricing is structured to allow customers to scale their observability coverage without what LogicMonitor describes as added complexity, covering devices, cloud instances, wireless, and PaaS resources.
"Observability is no longer optional. It is the foundation of resilient, efficient, and sustainable digital infrastructure. With expanded service intelligence and predictable, simplified pricing, we are helping enterprises unify visibility, accelerate resolution, and scale observability without unnecessary complexity. This positions our customers to thrive in the AI era," said Garth Fort, Chief Product Officer at LogicMonitor.
These new products Edwin AI, Dynamic Service Insights, and LM Uptime, are available to customers immediately, with general availability of OCI monitoring forthcoming in October.
