Stories that mention Andrew Cannington
Consumers turn to chatbots & online messaging as COVID-19 bites
Wed, 24th Jun 2020
#
contact centre
#
cx
#
crm
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
To get ahead with AI, get started with augmented intelligence
Fri, 2nd Feb 2018
#
crm
#
martech
#
chatbots
AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.