Stories that mention Alok Kulkarni
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
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cloud
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cx
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ccaas
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?
Tech job moves - Amperity, Barracuda, KPMG & Kordia
Fri, 18th Nov 2022
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fleet management
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ndr
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metaverse
We round up all job appointments from November 4-10, 2022, in one place to keep you updated with the latest from across the tech industries.
Tech job moves - Axonius, Chargebacks911, Datacom & HireVue
Fri, 21st Oct 2022
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fleet management
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edge security
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metaverse
We round up all job appointments from October 17-21, 2022, in one place to keep you updated with the latest from across the tech industries.
How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
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crm
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cx
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martech
From long call waiting times after various outages, less than desirable customer service ratings, or system crashes, there are a number of lessons to be learned if brands are to set themselves up for success in 2018.
How telcos can win the CX race
Wed, 1st Nov 2017
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crm
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cx
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broadband
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
How to restore customer loyalty after a data breach
Fri, 6th Oct 2017
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contact centre
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crm
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cx
In this day and age, data breaches and IT downtime are almost inevitable.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
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ai
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crm
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cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
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martech
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chatbots
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productivity
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.